Daytime Call Taker (Customer Service Rep) - Military Veterans
at Superior Ambulance
Overview
Superior Air-Ground Ambulance Service of Wisconsin, Inc. is the largest independent, locally owned and operated Emergency Medical Service provider in Northern Illinois and Northwest Indiana. We provide wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation; as well as Critical Care Rotary Air Transportation. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees.
Responsibilities
- Answer, screen, and direct calls for entire company
- Distinguish the need for emergency transportation
- Pre-arrange transport for facilities while determining the level of care needed for the patients
- Arrange specialty and critical care transportation
- Provide information and assistance for customer service inquires as needed
- Communicate with multiple departments and EMS personal
- Provide supportive information to customers to assist them in arranging appropriate transport
- Develop effective solutions for customer service issues
- Direct calls to Flight desk as appropriate
- Other duties as assigned
Qualifications
- Pleasant, professional phone manner
- Detail oriented
- Typing skills of 30 wpm or better
- Ability to excel in high-stress environment
- Adapt to frequently changing policies
- Ability to learn policies and procedures for facilities and recognizing when to apply them.
- Medical background a plus
- EMD certification will be required within 1 year of employment
Superior Air-Ground Ambulance Service of Wisconsin, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/D/V
Kenosha, WI
Superior Air-Ground Ambulance Service, Inc. and its affiliates (Illinois Medi-Car, Inc.; Metro Paramedic Services, Inc.; Norcomm Public Safety Communications, Inc.; Air Med 1; and Paramedic Billing Services, Inc.) are headquartered in Elmhurst, Illinois with multiple locations in Illinois and Indiana. Superior Air-Ground Ambulance Service of Michigan, Inc. is headquartered and has several locations in the Detroit metropolitan area. Since 1959, Superior has grown to be the largest independent, locally-owned and operated emergency medical services provider in the greater Chicagoland area. The Superior companies employ more than 1600 individuals, including more than 1000 licensed EMS personnel, and operate a fleet of more than 200 ambulances. A second-generation, family-owned and operated business, Superior integrates family values into its daily operations and corporate vision. Superior has created a foundation of success that has led to partnerships with more than 100 renowned healthcare institutions in the Chicagoland area (25 throughout DuPage County), as well as in Northwest Indiana and Southeast Michigan.