Scheduler, Collections Staff - Military Veterans
at American Red Cross
Why Choose Us?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
WHERE YOUR CAREER IS A FORCE GOOD:
Responsibilities
1. Analyze and prioritize most cost-effective staffing models and assignments for areas.
2. Strategize and plan for rotation of staff for out-of-town, weekend and holiday operations. Balance workload among individuals and consider travel and overtime cost in the process.
3. Analyze and coordinate staff sick leave and/or time off requests and process trade requests based on staffing needs, critical roles and policies and procedures to minimize costs and improve employee experience.
4. Review workforce staffing requirements and coordinate scheduling, including replacing call offs, to ensure proper daily coverage.
5. Routinely monitor and identify critical scheduling related indicators and trends and communicate concerns to appropriate personnel.
6. May support lodging reservations and billing arrangements as schedules dictate.
7. Create staff schedule and assignments in compliance with multiple collective bargaining agreement requirements and business rules.
WHAT YOU NEED TO SUCCEED:
Qualifications
Education: High School or equivalent required.
Experience: Minimum 5 years of related experience
Skills & Abilities:
* Knowledge of American Red Cross scheduling or staffing patterns preferred, effective organizational skills and attention to detail is required, excellent computer skills especially in the use of spreadsheet and/or databases are required.
* Attention to detail, problem solving, critical thinking, working under pressure, strong change management skills, and excellent customer service skills required.
* Strong verbal and written communication skills necessary as well as interpersonal skills.
* Knowledge of collective bargaining agreements and ability to apply to various scenarios.
* Ability to work on a team.
Pay Information:
The salary range for this position is $21.15/hr - $21.68/hr
Note: that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO + Holidays
401K with 5% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
]]>
OH
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. Each day, thousands of people – people just like you – provide compassionate care to those in need. Our network of generous donors, volunteers and employees share a mission of preventing and relieving suffering, here at home and around the world. We roll up our sleeves and donate time, money and blood. We learn or teach life-saving skills so our communities can be better prepared when the need arises. We do this every day because the Red Cross is needed - every day.