INFORMATION SYSTEMS SPECIALIST II - Military Veterans

INFORMATION SYSTEMS SPECIALIST II - (T222296)

Description

Responsible for the development, design, installation and maintenance of a department s networked computers. Assume sole responsibility as the systems or network administrator . Manages the technical aspects of the system/network. Provides user support by troubleshooting PC and Network problems, as well as acts as a liaison with personnel who operate the University Backbone Network . May supervise other technical support personnel, such as Computer Technicians and Information System Specialist I s performing routine maintenance, repair, troubleshooting or PC/Network operations duties.

Key Duties & Responsibilities

1. Troubleshoots user and computer network problems.
2. Conducts diagnostics remotely and on-site.
3. Takes steps to resolve the problem with internal and external resources.
4. Follow up with troubleshooting problems recorded on Pathology IT ticketing system.
5. Assures that verbal requests received are properly recorded on ticketing system for tracking purposes
6. Prepares and deploys new computer using existing computer managements deployment and imaging tools.
7. Repairs, upgrades and image older computer to be re-used back into the lab and resident rooms.
8. Install approved peripherals including scanners, printer, NV and portable devices.
9. Monitors and maintains system supplies; installs, removes, relocates devices as required.
10. Cleans, maintains, calibrates and makes repairs on department equipment and instrumentation as required.
11. Maintains system/data integrity. Makes sure desktop and laptops worked on are secured.
12. Queries system and generates standard production reports and/or ad-hoc reports.
13. Interfaces with other IT groups to ensure connectivity, security, data integrity and optimal resource utilization contracts.
14. Perform other duties as assigned

Annual Salary Range: $47,665 - $77,455

Qualifications

Bachelor's degree in Computer Science, Information Technology, Information Systems, Information Management Systems or a related field and three (3) years of related experience required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE. A list of experience and education substitutions can be found on the UAB Compensation website, if job allows for such substitutions.

Preferred Knowledge, Skills & Abilities

• Proficient in Windows, Mac, and Linux Operating Systems.
• Experience with hardware, software, and networking.
• Excellent troubleshooting and problem-solving skills, and customer service oriented.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, religion, sexual orientation, gender identity, gender expression, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Primary Location: University

Job Category: Information Technology

Organization: 392305091 Pathology Finance

Employee Status: Regular

Shift: Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager): Remote/Hybrid Eligible