Service Operations Technician - Military Veterans

Job Description

Minneapolis College is seeking a permanent, full-time Service Operations Technician in the Information Technology Specialist 1 job classification, for employment within the Division of
Information Technology. This is an entry-level staff position that works under immediate supervision and looks to the Service Desk Lead for daily work direction and coordination.

This position is responsible for providing technical support to Minneapolis College students, staff and faculty. This position serves as the point of contact for reported incidents, service
requests and inquiries and ensures accurate and detailed information is gathered. This position interacts with the College customers through telephone, walk-in, email, chat, web and
other modes of support. The Service Operations Technician also provides administrative and operational support to the IT Services department.

Responsibilities include, but are not limited to:

• Service Desk support for Minneapolis College technologies
• Technical Support for user community on a wide range of end-point device, applications, and operating system issues on Windows, Chrome and Apple platforms.
• IT Customer Service, Knowledge and Continuous Improvement
• Perform other duties as assigned.

Position may be eligible for partial telework in accordance with Minneapolis College Telework Guidelines.

Minimum Qualifications

• A combination of education / experience sufficient to perform the duties of the position.
• IT service desk experience, or working experience using an IT ticketing system.
• Working knowledge and experience with Windows desktop operating system and setting up, repairing and supporting various computer hardware and peripherals.
• Experience installing, troubleshooting and supporting a variety of software applications.
• Ability to diagnose hardware and software failures, and successfully apply the appropriate resolution.
• Understanding or experience using desktop imaging tools and methods
• Understanding of local and wide area network technologies and systems, as well as basic server operation
• Demonstrates an ongoing understanding of cultural fluency, incorporates culturally responsive practices,and actively engages in anti racism professional development learning opportunities.

Other Requirements

Ability to move 30 pounds or more on a regular basis, as well as maintain a stationary position for long periods of time. Being able to position oneself in different directions when installing hardware and software applications.

Must be in good standing with Minneapolis College for consideration.

Applicants will be asked to provide contact information for four (4) references, including two (2) managers, who can directly address their qualifications for this position. This position is designated in Connect 700 Program for Applicants with Disabilities. To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Gabriele Krauss at gabriele.krauss@minneapolis.edu .

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college /university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

Work Shift (Hours / Days of work)

Monday - Friday: 8:00am - 4:30pm

Telework (Yes/No)

Yes, partial telework per Minneapolis College's Telework Guidelines

About

Minneapolis College is a proud member of the Minnesota State Colleges and Universities system. The campus is located in the heart of a vibrant and diverse metropolitan community. Faculty and staff collaborate to offer a supportive environment that values active and applied learning, community engagement, sustainability and global and cultural understanding. Our faculty and staff enjoy excellent benefits, and a team environment and challenging careers. As an affirmative action and equal opportunity institution, we are committed to supporting the continued growth of our diverse community. The College is 100 years strong and has a rich history and mission that is still relevant today. The safety of all members of the Minneapolis College campus community is of vital concern. Resources including the current Annual Compliance and Security Report are available at the link Minneapolis College Public Safety or go to https://minneapolis.edu/student-services/ public-safety

Salary Range for this position is $25.16-$37.77 / hourly: $52,534 - $78,863 / annually