Facilities Manager, Operations | University of Chicago (UC) - Military Veterans

Location: Chicago, IL Job Description: Communicate regularly with clients and service providers to appreciate needs and activities resulting in a comprehensive understanding in order to provide proactive communication and prevent negative impacts. Utilize systematic approach to maintain client concerns to ensure timely resolution through judicious escalation when appropriate. Create and manage service agreements to ensure clarity in what and how services are provided and what is considered a basic service versus an additional cost. Tour prospective tenants through spaces, provide input on leases, manage relationship with tenants, review budgets and prioritize space improvement opportunities (lease administration). Develop quantifiable measures of performance and client satisfaction; monitor, communicate and participate in the development of strategies to improve where necessary. Provide clients with necessary reports addressing charges (re-charges) and basic service activity as required. Evaluate and appropriately advocate for client needs and requests. Coordinate small projects requiring single or multiple trades/contractors. Conduct regular inspections in assigned facilities and spaces to identify outstanding maintenance needs prior to client escalation and effect resolution. Identify operating alterations and renovations projects based on observations and client request. Conduct regular inspections in assigned facilities and spaces to compare conditions with standards for activities, such as cleaning. Coordinate project work for vendors, such as window washing and cleaning. Act a point of contact for Capital Project Delivery project managers and manage client services by assisting in the identification of stakeholders and client impacts. Provide routine feedback to project managers regarding adverse impacts caused by project activities. Assist project managers, shop supervisors and other staff in the facilitation of service interruptions. Report deficient City of Chicago conditions (street light repair, clogged street drains, collapsed sewers, etc.) to Citys 311 service, monitor and track. Represent Operations as point of contact for other FS functions, such as Office of Sustainability and accessibility. Work with Operations supervisors and managers to adequately cover project kickoff, owner and contractor (OAC) and client meetings. May manage one or more residence halls and/or dining facilities (above outlined Relationship Management, Stewardship, and Campus Community Support responsibilities also applies here). Assist in preparing, monitoring, and adhering to budgeted income and expenses with the assistance of the Finance Unit. Plan, procure and manage property services, renovations, remodeling, and rehabilitation projects for common spaces, room turnover and short-term room use activities.  Provide work order oversight and coordination for tasks assigned to other units and assist with prioritizing and escalating for completion as needed.  Upon request, attends CSL house meetings which may include evening hours.  Assists in the hiring, supervising, evaluating, mentoring, and providing technical support to maintenance staff on client service and project coordination matters.  Supervises outsourced vendors such as housekeeping.  Develops facilities maintenance policies and procedures. Plans renovation and other facilities-related projects, including ensuring projects are completed on time and within budget. Receives requests for facilities services and supervises delivery of appropriate services. Supervises inspections of buildings, equipment and/or surrounding grounds for deficiencies and potential safety, health, or code problems. Reviews and authorizes written reports summarizing findings and recommends solutions. Performs other related work as needed. Preferred Qualifications Experience: At least five years of experience in a facilities or property management organization. Licenses and Certifications: Must have a valid Drivers License with ability to pass University of Chicagos motor vehicle check. Technical Skills or Knowledge: Demonstrated computer literacy in Windows environments including MS Word, Excel and Outlook. Experience with computerized maintenance management systems. Preferred Competencies Performance and execution. Communications. Partnership and collaboration. High performing team. Demonstrated history of successful relationship management and proactive communication verbal and written. Demonstrated understanding of facilities operations and project management. Demonstrated ability to supervise, train and evaluate the work of others required in residence hall and dining oversight. Demonstrated ability to use independent judgment, set priorities and analyze complex factors to innovatively solve problems, think strategically, plan, negotiate and persuade. Proven success driving culture change with measurable improvements. Ability to act with tact and diplomacy and maintain confidential information. Responds promptly by phone or in person as appropriate to emergency situations such as fire alarms and included in weekly on-call rotation, and therefore must be available 24/7. Working Conditions Ability to stand, walk and climb frequently, move around campus to inspect buildings.  Keyboarding; bending; stooping to reach files; light lifting.  Application Documents Resume (required) Cover Letter (required) List of References (required) The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form. The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.