Management and Program Assistant - Military Veterans

Summary The incumbent serves as a Management and Program Assistant in the Integrated Certificate Management Division, responsible for administrative and program support for the Integration & Performance Branch (AIR-540). The incumbent will perform a combination of routine, multiple, and varying administrative and program support functions. Responsibilities Assists one or more assigned office managers and their office employees with administrative and programmatic support and may act as lead for other support staff to coordinate multiple assignments. Researches, interprets, and applies regulatory and policy guidelines to answer employees and manager’s questions and/or help them solve administrative/programmatic problems. Ensures organization administrative processes and program support are functioning efficiently and effectively and in accordance with current guidance, policies, procedures, and regulations. Enters, tracks and analyzes data to ensure compliance with policies and procedures. Reviews/edits outgoing correspondence for proper grammar, formatting, and procedural accuracy. Plans, coordinates, and schedules meetings that include participants from multiple internal and external groups. Collects and organizes documentation for all meetings. Ensures compliance with facility, regional, and service area security guidelines and policies governing the issuance of keys, parking decals, identification badges, proximity cards, and other access credentials for FAA employees, contract employees, and visitors. Receives visitors and callers. May serve as a Purchase Credit Cardholder and perform all associated activities for purchase and validation. Performs time and attendance duties for a large group of employees with varying and/or frequently changing, shifts, schedules, premium pay entitlements, pay systems, position tenure, and/or collective bargaining unit differences. Utilizes travel system to initiate, complete, review and validate travel authorizations and vouchers to ensure compliance with governing guidelines. Ensures travel related budget tracking tools are kept up to date. Independently uses a variety of software programs to prepare documents, reports, graphs, charts, etc. Monitors and reports on the status and progress of work, checks on work in progress and reviews completed work to ensure the manager’s instructions on work priorities, methods, deadlines, and quality are met. Provides records management assistance. Contacts are typically internal and external. Internal contacts frequently involve managers and employees from more than one organizational unit, major subdivision, and/or LOB/SO to share information, coordinate efforts, and discuss the status of assignments. External contacts are with customers and other parties on routine matters that relate to the professional or technical occupation that is being supported. Established policies/procedures provide guidance for most assignments but allow some discretion for the employee to select the most appropriate approach(es) or to recommend a new approach(es). The incumbent works under limited direction/instructions that are provided by the manager, program manager or more experienced employee. May provide recommendations to improve work process. Resolves problems and work issues with limited assistance of a manager or other experienced employee. Identifies and informs managers and/or other employees of problems/issues that require their attention and helps them develop and recommend solutions. Provides guidance to lower-level support staff members for handling routine problems and issues. Work is reviewed periodically through status reports and at completion, to ensure policy compliance and alignment with the requirements of projects and/or work task. The work activities support multiple projects/programs and contribute to the objectives of one or more organizational units and/or major subdivisions. The work may affect the objectives of one or more LOB/SOs. Performs other duties as assigned. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications To qualify at the FV-F level, you must demonstrate in your application that you possess at least one year (52 weeks) of specialized experience equivalent to the next lower level (FV-E/FG/GS-7/8) in the normal line of progression. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. SPECIALIZED EXPERIENCE is defined as: Experience tracking technical data; performing administrative procedures; providing program support; using computer software applications; preparing correspondence; applying rules and regulations, and providing support to and communicating with internal and external customers. Qualifications must be met by the closing date of the announcement. You should include relevant examples of the specialized experience in your work history. Errors or omissions may impact your rating or may result in you not being considered. Knowledge, Skill, and Ability (KSAs): As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. Education There is no substitution of education for work experience. Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family. These positions are located in AIR-540. This vacancy announcement may be used to fill future vacancies in any of the other AIR 500 Division Offices or Duty Stations. Duty station will determine locality pay. FAA's CORE COMPENSATION PLAN This position is covered by the FAA Core Compensation plan. Additional information about core compensation is available at: http://jobs.faa.gov/FAACoreCompensation.html Security Requirement: Public Trust (1). This position requires completion and favorable adjudication of a background investigation prior to appointment, unless a waiver is obtained. Subject to a 5-year period reinvestigation. Interview Statement: The Agency may choose to interview one, some, none, or all candidates from the selection certificate or any other valid recruitment/referral list submitted. Incomplete Applications: Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job. Duty location/locality pay will be determined based on selection for one of the locations listed on this vacancy announcement. Employee must report to an FAA facility. • Burlington, MA – 31.97% • Fort Worth, TX – 26.91% • Des Moines, WA – 30.81% • Westbury, NY – 37.24% • Hapeville, GA – 23.45% • Des Plaines, IL -30.41% • Lakewood, CA – 35.84% • Wichita, KS – 16.82% • Washington, DC -33.26% • Kansas City, MO – 18.65% • Oklahoma City, OK – 16.82% • Anchorage, AK -31.96% • Denver, CO – 29.88% • Jamaica, NY - 37.24% This position is eligible but not in a bargaining unit. Links to Important Information: Locality Pay, COLA