Field Service Representative (FSR) NTC - Military Veterans

Responsibilities for this Position

Position Title: Field Service Representative (FSR) NTC

Location: Tillicum, WA, United States

Category: Skilled Trades/Mechanics/Technicians

Job Type: Full-Time

Country: United States

State: WA

City: Tillicum

Remote Work Options: On-Site

Security Clearance Required: Ability to obtain security clearance

Career Level: Mid-Career

Requisition ID: 15347834

Date Posted: Dec 10, 2024

Description: Field Service Representative (FSR)

At General Dynamics Land Systems (GDLS) we put our Customers at the center of everything we do. Our commitment to protect and enable the men and women who serve, drives us to develop products and systems that give them a clear advantage for mission success. We are looking for passionate individuals to help us deliver innovative, unique solutions to our Customers.

The selected candidate will be a member of the GDLS JBLM FSR Team and support our customer out at the National Training Center in Ft. Irwin, CA.

Position Responsibilities:

• Coordinate and interface with customer representatives at the brigade and battalion command levels as well as senior program manager office representatives.
• Monitor and maintain configuration management for Stryker variant of vehicles.
• Set priority of effort for a battalion size fleet of up to 70 Stryker platforms in unscheduled maintenance, scheduled maintenance and repair parts processing.
• Conduct hands on training or sustainment training program for General Dynamics Land Systems mechanics and United States Army Mechanics, Operators or Leaders.
• Oversee and assist with preventive maintenance checks and services (PMCS) on all Stryker variants to include sub-components and LRUs pertaining to the Stryker Platforms.
• Oversee, troubleshoot and correct malfunctions in automotive systems (full up power pack FUPP (engine, transmission, cooling), fuel, exhaust, driveline and suspension ) using built in test equipment (BITE), test equipment and/or manual troubleshooting procedures (MTPs), common and special tools and applicable technical documentation.
• Complete maintenance administrative forms and other paperwork (reports) related to performance of duties.
• Provide property accountability for all assigned property and assistance for property accountability where needed.
• Provide assistance and mentorship to welding procedures based on company guidelines.
• Perform all duties in accordance with ISO processes.
• Ability to utilize download equipment to transfer and read data to manage software configuration.
• Perform duties as site Field Representative; Environmental, Hazmat, Safety, Fire prevention and administrative functions.
• Must be able to gain and maintain access to all military installations in which the work is performed.

Position Requirements:

• Must be certified graduate of the Stryker FSR Academy
• Must have High School Diploma and/or GED
• Read and interpret troubleshooting and diagnostic procedures and flow diagrams for systems, subsystems and components.
• Travel to remote CONUS/OCONUS locations on short notice to support contingency operations.
• Work in improved and unimproved maintenance facilities, as well as other field environment and work duty locations as required.
• Occasional work in confined space within vehicle interior.
• Potential for exposure to temperature extremes in performance of duties.
• Physical requirements: Must pass and maintain company deployment requirements.
• Must meet and maintain ASR guidelines for driver's station entry as described in Standard Practice 2-644.
• Dexterity in fingers of both hand
• Carry 70lbs (tool box or parts) up to 50'.
• Multicultural work experience preferred.
• Administrative and office skills required (Microsoft Office, EXCEL and Power Point).
  (May be required to demonstrate abilities).
• Must be able to obtain and maintain successful NACI background for CAC (Common Access Card).
• Must be a U.S. person.
• Must be able to gain and maintain access to all military installations in which the work is performed.

Position Salary Range: New hires generally start between $74,400 and $78,900 per year. Applicant's placement within the range is based on qualifications and professional experience. The full salary range for the position is between $68,100 and $102,300 per year.

Position Incentive: Hired applicant will be able to receive an annual bonus.

Benefits Offered: Employees (and their families) are covered by medical, dental, vision, life and accident insurance plans, disability insurance plans, health spending account, flexible spending account, 401(k) retirement plan and tuition reimbursement.

Employees are also eligible to receive 6.66 hours of vacation per month, 80 hours of sick/personal time per year and 6-13 paid holidays each year depending on business circumstances and the applicable holiday schedule for that year.

Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at www.gd.com. General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance. At General Dynamics Land Systems, we strive to be champions who drive diversity, equity and inclusion. We are committed to our values and beliefs to provide a healthy and secure working environment that empowers team members to build careers that reward. We are focused on supporting an inclusive company that recognizes the value in creating a dynamic team that is diverse.

As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call 586-825-4000 or send an e-mail to for assistance and let us know the nature of your request and your contact information.
Field Service Representative (FSR)

At General Dynamics Land Systems (GDLS) we put our Customers at the center of everything we do. Our commitment to protect and enable the men and women who serve, drives us to develop products and systems that give them a clear advantage for mission success. We are looking for passionate individuals to help us deliver innovative, unique solutions to our Customers.

The selected candidate will be a member of the GDLS JBLM FSR Team and support our customer out at the National Training Center in Ft. Irwin, CA.

Position Responsibilities:

• Coordinate and interface with customer representatives at the brigade and battalion command levels as well as senior program manager office representatives.
• Monitor and maintain configuration management for Stryker variant of vehicles.
• Set priority of effort for a battalion size fleet of up to 70 Stryker platforms in unscheduled maintenance, scheduled maintenance and repair parts processing.
• Conduct hands on training or sustainment training program for General Dynamics Land Systems mechanics and United States Army Mechanics, Operators or Leaders.
• Oversee and assist with preventive maintenance checks and services (PMCS) on all Stryker variants to include sub-components and LRUs pertaining to the Stryker Platforms.
• Oversee, troubleshoot and correct malfunctions in automotive systems (full up power pack FUPP (engine, transmission, cooling), fuel, exhaust, driveline and suspension ) using built in test equipment (BITE), test equipment and/or manual troubleshooting procedures (MTPs), common and special tools and applicable technical documentation.
• Complete maintenance administrative forms and other paperwork (reports) related to performance of duties.
• Provide property accountability for all assigned property and assistance for property accountability where needed.
• Provide assistance and mentorship to welding procedures based on company guidelines.
• Perform all duties in accordance with ISO processes.
• Ability to utilize download equipment to transfer and read data to manage software configuration.
• Perform duties as site Field Representative; Environmental, Hazmat, Safety, Fire prevention and administrative functions.
• Must be able to gain and maintain access to all military installations in which the work is performed.

Position Requirements:

• Must be certified graduate of the Stryker FSR Academy
• Must have High School Diploma and/or GED
• Read and interpret troubleshooting and diagnostic procedures and flow diagrams for systems, subsystems and components.
• Travel to remote CONUS/OCONUS locations on short notice to support contingency operations.
• Work in improved and unimproved maintenance facilities, as well as other field environment and work duty locations as required.
• Occasional work in confined space within vehicle interior.
• Potential for exposure to temperature extremes in performance of duties.
• Physical requirements: Must pass and maintain company deployment requirements.
• Must meet and maintain ASR guidelines for driver's station entry as described in Standard Practice 2-644.
• Dexterity in fingers of both hand
• Carry 70lbs (tool box or parts) up to 50'.
• Multicultural work experience preferred.
• Administrative and office skills required (Microsoft Office, EXCEL and Power Point).
  (May be required to demonstrate abilities).
• Must be able to obtain and maintain successful NACI background for CAC (Common Access Card).
• Must be a U.S. person.
• Must be able to gain and maintain access to all military installations in which the work is performed.

Position Salary Range: New hires generally start between $74,400 and $78,900 per year. Applicant's placement within the range is based on qualifications and professional experience. The full salary range for the position is between $68,100 and $102,300 per year.

Position Incentive: Hired applicant will be able to receive an annual bonus.

Benefits Offered: Employees (and their families) are covered by medical, dental, vision, life and accident insurance plans, disability insurance plans, health spending account, flexible spending account, 401(k) retirement plan and tuition reimbursement.

Employees are also eligible to receive 6.66 hours of vacation per month, 80 hours of sick/personal time per year and 6-13 paid holidays each year depending on business circumstances and the applicable holiday schedule for that year.

Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at www.gd.com. General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance. At General Dynamics Land Systems, we strive to be champions who drive diversity, equity and inclusion. We are committed to our values and beliefs to provide a healthy and secure working environment that empowers team members to build careers that reward. We are focused on supporting an inclusive company that recognizes the value in creating a dynamic team that is diverse.

As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call 586-825-4000 or send an e-mail to for assistance and let us know the nature of your request and your contact information.

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