Member Comm Specialist - Military Veterans
at Cook Children's Health Care System
Location:
Calmont Operations BuildingDepartment:
Member ServicesShift:
First Shift (United States of America)Standard Weekly Hours:
40Summary:
Additional Information:
Responsible for the timely development, management, and optimization of all materials produced for Cook Childrens Health Plan (CCHP) Members ensuring compliance and data accuracy. This includes Member Handbooks, newsletters, ID cards, Welcome letters, and notifications. In addition to developing Member materials, must maintain the Member Website/Portal ensuring that any updates to content is made in a timely and appropriate manner. Achieves service excellence, and supports initiatives by collaborating with cross-functional departments to facilitate, execute and support necessary materials for the Members.
Education:
Minimum High School Diploma
2 years experience in communications development, implementation, and oversight of government sponsored programs.
2 years experience working with hospital and/or Government sponsored Programs or Community-Based Organizations (CBOs)
Excellent verbal, communication, and grammatical skills.
Computer literate with working knowledge and proficiency with Microsoft Outlook, Excel, Word, and PowerPoint including the ability to document during and in between calls.
Must be able to handle multiple tasks at once and maintain organization. Prioritization and time management skills are a must.
Strong problem solving skills and able to make independent decisions including the ability to manage difficult callers or peers and use appropriate conflict resolution skills to resolve any conflicts that may arise.
Required to work independently as well as within a team environment, prioritize and track outstanding work while acknowledging that all CCHP Members are the number one priority Skills.
Ability to multi-task and drive multiple projects
Effectively present information and respond to questions from peers and management.
Ability to proof large bodies of materials.
Ability to work in a fast-paced environment with changing priorities.
Bilingual (English/Spanish) Required. Must pass Spanish test prior to hire.
About Us:
Cook Children's Health Plan
Cook Children's Health Plan provides vital coverage to nearly 120,000 people in low-income families who qualify for government-sponsored programs in our six county service region. Cook Children's Health Plan provides health coverage for CHIP, CHIP Perinatal, STAR (Medicaid) and STAR Kids Members in the Tarrant county service area. The counties we serve includes Tarrant, Johnson, Denton, Parker, Hood and Wise.
Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.
Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.
Fort Worth, TX
Promise, a strong word with deep meaning that everyone understands—especially kids. This is the foundation of our organization and what drives us to blaze new trails in medical care, research, advanced technology, as well as programs and initiatives that benefit children who may not otherwise have access to quality health care. Every day our employees come to work with the intention of keeping our Promise. It's the guiding principle that helps our patients and their families get better and stay healthy. As a member of our Cook Children's team, you can be an important part of making that happen.
At Cook Children's, we believe it's not just about finding a position, it's about finding the right fit for your career. We are driven by our unique Promise that challenges us every day to push the boundaries of care inside our walls and far beyond them. It motivates us to help ensure that children and families can have healthy, happy lives. This vision not only binds us together, but gives each of us a purpose at work, at home, and in our communities. Our Promise is more than what we do. It's who we are, because ... #WeAreCookChildren's.