AI Help Desk Specialist - Military Veterans

Requisition Number: 21695

Required Travel: 0 - 10%

Employment Type: Full Time/Hourly/Non-Exempt

Anticipated Salary Range: $41,860.00 - $60,000.00

Security Clearance: Secret

Level of Experience: Entry Level

This opportunity resides with Warfare Systems (WS), a business group within HII's Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.

HII works within our nation's intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.

Meet HII's Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.

To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072

Job Description

HII Mission Technologies has a new role for AI Help Desk Specialist to support our customer at Wright Patterson Air Force Base. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support to users within the agency, addressing issues related to AI capabilities and pilot programs executing within the portfolio. This role requires a proactive and dynamic individual who can work independently and as part of a team to resolve technical issues, implement solutions, and improve user experience.

Essential Job Responsibilities

• Provide Tier 1 and Tier 2 technical support to users, addressing issues related to AI capabilities and pilot programs
• Respond to and resolve help desk tickets in a timely and efficient manner
• Perform initial troubleshooting and incident resolution or escalation as necessary
• Maintain accurate and detailed documentation of support activities and resolutions
• Collaborate with other IT professionals and departments to implement solutions and improve user experience
• Assist in the testing and deployment of new AI tools and pilot program technologies
• Provide user training and support for new technologies as required
• Stay current with the latest developments in AI and other relevant technologies

Minimum Qualifications

AA or other 2 year technical degree in related discipline and 3 years of related experience. HS + 3 years related experience may be substituted for AA degree.

Active Secret Clearance required at time of hire.

• Certification: CompTIA Security+ or equivalent certification is mandatory
• Experience: Minimum of 2 years of experience in a help desk or technical support role

• Technical Skills:
o Strong knowledge of AI tools and technologies
o Familiarity with common operating systems (Windows, macOS, Linux)
o Proficiency in troubleshooting cloud, hardware, software, and network issues

• Soft Skills:
o Excellent communication and interpersonal skills
o Strong organizational skills with attention to detail
o Ability to work independently and as part of a team
o Proven ability to manage multiple tasks and priorities effectively

Preferred Requirements

• Previous experience in a government or defense environment
• Additional IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure AI Fundamentals)
• Knowledge of security protocols and best practices within a defense setting

Personal Attributes:
• Go-getter with a proactive attitude towards problem-solving
• Team player who values collaboration and knowledge sharing
• Self-motivated and capable of working independently without supervision

The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.

Together we are working to ensure a future where everyone can be free and thrive.
Today's challenges are bigger than ever, and the nation needs the best of us. It's why we're focused on hiring, developing and nurturing our diversity. We believe that diversity among our workforce strengthens the organization, stimulates creativity, promotes the exchange of ideas and enriches the work lives of all our employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.