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Broadband Service Technician - Military Veterans

at R&R Integrated Solutions





Broadband Service Technician



Odessa, Texas



Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.



Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.



Where you will work: Odessa, Texas



A Day in the Life of the Broadband Service Technician:



The Broadband Service Technician is responsible for residential and commercial installation, service/repair, and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The BST is required to communicate with leadership and dispatch, as well as assist supervisors and technicians with escalations and specialized work orders. This role participates in a 24/7 on-call rotation.



Duties and Responsibilities





  • Residential install, service/repair, and disconnects* (data, video, phone) on customer premises


  • Assist supervisors and technicians with escalations and specialized work orders


  • Ensure/record correct RF and signal levels within specifications


  • Communication with leadership and dispatch as needed


  • Customer education


  • Operate company vehicle in safe and responsible manner


  • Participation in a 24/7 on-call rotation


  • Other duties as assigned









What You Bring to the Table:





  • Education: High school diploma or equivalent


  • Experience: 6+ months satisfactory metrics OR 2-3 years as a telecommunications technician


  • Competencies: Maintain satisfactory driving record and have a valid driver's license; Ability to differentiate and effectively communicate to customers advanced phone/IP networks and POS systems


  • Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone









We're Proud to Offer a Comprehensive Benefits Package Including:





  • 401k retirement plan, with employer match


  • Insurance options including: medical, dental, vision, life and STD insurance


  • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization


  • Floating Holiday: 40 hours per year


  • Paid Holidays: 7 days per year


  • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws


  • Tuition reimbursement program


  • Employee discount program






  • Benefits listed above are for regular full-time positions




Our Mission Statement





  • Take Care of Our Customers


  • Take Care of Each Other


  • Do What We Say We are Going To Do


  • Have Fun









EEO Statement



Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.



CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf





Education

Required



  • High School or better




Licenses & Certifications

Required



  • Drivers License




Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)



Odessa, TX

R&R Integrated Solutions (R&R) is a specialized recruiting firm that connects top talent to essential telecommunications roles, including tower technicians, fiber optic installers, maintenance technicians, and data center professionals. Focused exclusively on the telecom industry, R&R understands the high standards for technical and safety skills required in this field, carefully vetting candidates to match the unique needs of each employer. By aligning telecom companies with skilled professionals, R&R supports the continued growth and reliability of communication infrastructure in an ever-connected world.


From installing and maintaining fiber optic networks to ensuring data centers operate efficiently and securely, RR’s targeted approach meets the demands of today’s telecommunications landscape. R&R excels in sourcing professionals with the certifications and experience necessary to advance connectivity across industries, fostering teams that ensure data flow, high-speed internet, and network reliability nationwide. With a commitment to quality placements, Our firm plays a vital role in building the workforce that powers global communication networks

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