Technician I- Data Center Services - Military Veterans

Job Summary:

Job Duties and Responsibilities:

• Directly support and coordinate all scheduled data center MACs based on set DCIT calendar event scheduling



• Provide smart-hands assistance as required



• Maintain a safe and secure operating environment within the GPN data center, and report any violations to DCIT immediately as necessary



• Ticketing and service calls



• Strong skills and familiarity with basic computer productivity tools such as MS Office (Word, Excel, etc.), testing tools/applications, and data center infrastructure (DCIM) related tools



• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a weekly basis



• Troubleshooting layer-1 suspected cable plant issues



• Networking, storage, general power distribution



• Responsible for the development, documentation and monitoring of performance measures and processes required for audit and operational compliance related to data center best practices and industry standards; Responsible for ISO 27001 / 9001 and TIA/EIA-942 certifications.



• Support standard and emergency operating procedures for data center.



• Ensure maintenance schedules within the Data Center align with best industry standards and are followed and reviewed annually.



• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required.



• Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.

Physical and Mental Requirements:

• Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s)



• Must be able to read, comprehend and implement BOM documents, design documents and project plans



• Must promote the company culture and mission to all employees, vendors, clients and business partners



• 4+ years working in data centers operations



• Advanced knowledge of server/network equipment and software support configurations



• Strong understanding of AC/DC power principles, data center power distribution and data center best practices



• Strong aptitude for leadership, independent working environment and high productivity rate



• Must be able to act as the company liaison for interface with customer representative(s)



• Must possess proven leadership, problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)



• Must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds



• Excellent communication and customer relationship skills

Education, Certification, License, and Skill Requirements:

• Must possess at least a High School diploma or GED equivalency



• A minimum of three (3) years of data center experience and (1) years as a data center senior/lead/supervisor



• Must possess at least (2) server, OS, network or data center certifications. 5+ years of direct data center experience can be substituted for certifications



• Advanced working knowledge in Microsoft Office (Word, Excel), Visio/CAD



• Must meet Company minimum driving standards

• Our commitment to our employees is reflected by our actions:



• Safety is Priority One – and our record shows it



• Competitive Pay



• Company 401K plan with Employer Contribution Match



• Company Paid Time Off



• Company Paid Life Insurance



• Choice of Medical Coverage including Prescription and Short Term Disability Plans



• Choice of Dental and Vision Coverage



• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage



• Auto and Home Insurance Discount Programs