Cisco IVR Project Lead - Military Veterans
at R&R Integrated Solutions
Position: IVR Technical Project Lead
Location: Austin, TX(Onsite )
Skill (Primary): Cisco (APPS)-Cisco CallStudio-Cisco IVR Callflow Design and Coding
- Proficiency in scripting languages (e.g., JavaScript, Java, Python).
- Understanding of IVR design principles and best practices.
- Oversee the entire IVR / Cases development lifecycle, from project planning and scoping to implementation and maintenance.
- Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications.
- Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center & Java
- Operational Support: Provide Tier I, II, and III support for IVR / Cases applications, troubleshooting issues and resolving customer inquiries.
- Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications.
- Performance Optimization: Optimize performance of the system to ensure efficient and effective customer interactions.
- Lead a team of engineers and cross-functional stakeholders in the development and launch of [specific project/product].
- Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides.
- Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects.
- Provide guidance and support to the Scrum Team on Agile principles and Scrum practices.
- Act as a liaison between the Scrum Team and external stakeholders, including product owners, management, and other teams.
Job Type: Contract
Pay: $60.00 - $65.00 per hour
Work Location: In person
Austin, TX
R&R Integrated Solutions (R&R) is a specialized recruiting firm that connects top talent to essential telecommunications roles, including tower technicians, fiber optic installers, maintenance technicians, and data center professionals. Focused exclusively on the telecom industry, R&R understands the high standards for technical and safety skills required in this field, carefully vetting candidates to match the unique needs of each employer. By aligning telecom companies with skilled professionals, R&R supports the continued growth and reliability of communication infrastructure in an ever-connected world.
From installing and maintaining fiber optic networks to ensuring data centers operate efficiently and securely, RR’s targeted approach meets the demands of today’s telecommunications landscape. R&R excels in sourcing professionals with the certifications and experience necessary to advance connectivity across industries, fostering teams that ensure data flow, high-speed internet, and network reliability nationwide. With a commitment to quality placements, Our firm plays a vital role in building the workforce that powers global communication networks