Help Desk Technician I - Military Veterans
at R&R Integrated Solutions
Overview:
At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry-leading talent of 46,000 global employees across more than 265 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information and to join our growing team, visit the Careers page of our website, or connect with us on LinkedIn or Twitter.
Purpose: The Help Desk Technician I is responsible for providing technical support to Berry Global computer users.
1. Covers Help Desk phones as scheduled
2. Resolves Level 1 tickets in the Heat queue
3. Troubleshoot/resolve user problems
4. Setup and configure PCs, printers, monitors
5. AD password resets
6. AS/400 password resets
7. Creates Help Desk documentation in the IMS Reference Database
8. Other duties as required
1. 0-3 Years experience on the Help Desk
2. Good Problem solving skills
3. CompTIA A+ certified
4. Posesses understanding of all PC hardware, Microsoft OS, and OS drivers
5. Ability to install and configure all Berry Global applications with little guidance
6. Understands concepts of Microsoft Networking architecture
7. Understands concepts of Microsoft server related functions such Active Directory and File Share Security
8. Good written and oral communications
9. Ability to work with all levels of management
10. Ability to travel to other Berry Global locations
11. Requires guidelines to complete job successfully
12. Majority of the decision making is done by a supervisor or manager
13. Reports directly Help Desk Supervisor
Evansville, IN
R&R Integrated Solutions (R&R) is a specialized recruiting firm that connects top talent to essential telecommunications roles, including tower technicians, fiber optic installers, maintenance technicians, and data center professionals. Focused exclusively on the telecom industry, R&R understands the high standards for technical and safety skills required in this field, carefully vetting candidates to match the unique needs of each employer. By aligning telecom companies with skilled professionals, R&R supports the continued growth and reliability of communication infrastructure in an ever-connected world.
From installing and maintaining fiber optic networks to ensuring data centers operate efficiently and securely, RR’s targeted approach meets the demands of today’s telecommunications landscape. R&R excels in sourcing professionals with the certifications and experience necessary to advance connectivity across industries, fostering teams that ensure data flow, high-speed internet, and network reliability nationwide. With a commitment to quality placements, Our firm plays a vital role in building the workforce that powers global communication networks