Service Integration and Management (SIAM) Continuous Improvement Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Service Integration and Management (SIAM) Continuous Improvement Specialist is responsible for identifying, developing, and implementing process improvements across the program. This role is critical for fostering a culture of continuous enhancement that drives operational excellence and ITSM best practices within the organization.

Responsibilities:

Act as a key contributor who works well independently, delivers high-quality work, and adapts to new challenges

Conduct evaluations and assessments leading to recommendations for process improvements, optimization, and development efforts for IT processes

Develop and refine key performance indicators (KPIs) to measure internal IT Service Management performance

Capture feedback from stakeholders on process effectiveness and develop roadmaps for improvements

Work with tool providers to implement data elements supporting improvement objectives

Develop briefings, metrics, and perform trend analyses for presentation at various forums

Facilitate technical exchange meetings (TEMs) and other requirement-gathering work sessions

Support measurement and reporting for weekly and monthly meetings

Implement corrective actions based on customer feedback to prevent recurring issues

Provide input for technology requirements relating to continuous process improvement

Conduct comprehensive reviews of all operating agreements

Lead POC for the contract Control Objectives for Information and Related Technologies (COBIT) efforts

Attend meetings and forums to identify continuous improvement opportunities

Required Qualifications:

TS/SCI with Poly Required

Bachelor's Degree or 5 years of related work experience

In-depth knowledge of ITSM processes and Service Management workflows

Intimate knowledge of the customer environment and internal processes

Strong project management and scheduling skills

Excellent analytical and reporting capabilities

Superior written and verbal communication skills

Ability to facilitate recurring technical/non-technical meetings and working groups

Strategic thinking and analytic skills

Capability to clearly document, explain, and present to technical and non-technical audiences

Strong self-management skills

Desired Qualifications:

ITIL certification and training

Experience with ServiceNow

Proficiency in creating interactive dashboards

COBIT knowledge and experience

Experience in multi-provider ITSM environments

allspark

______________________________________________________________________________

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

______________________________________________________________________________

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$78,700 - $165,300

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Service Integration and Management (SIAM) Continuous Improvement Specialist - Military Veterans

at R&R Integrated Solutions

Chantilly, VA