Brooks Tractor - Service Manager - Plover - Military Veterans
at John Deere
- Hiring Locations Plover, WI
- Pay $65,000 - $100,000 / year
Summary of Position
The Service Manager is responsible for generating profit within the service department by creating and maintaining healthy relationships with customers, completing work orders and invoices, preparing warranty claims, reporting and minimizing aged work-in-process, maintaining service records and quality control records, completing job status reports, maintaining current billing cycle, giving yearly performance reviews, determining labor needed, assisting with diagnosing technical machine issues, working with employees to obtain training, conducting safety meetings and other general service department duties as directed by Corp. Service Management.
Position Details and Responsibilities
Administrative:
- Maintain department communication to complete work and grow service labor sales.
- Utilize various computer programs and John Deere communication tools as resources.
- Plan work schedule. Ensure service technicians know what they should be working on daily as well as upcoming jobs.
- Maintain a clean, orderly, and safe work area and appearance.
- Determine labor needed in preparation for work loads.
- Ensure Service Department is productive and profitable.
- Maintain billing cycle efficiencies, expenses, and gross margins.
- Regularly runs work in process reports to prevent aging work orders.
- Works with Corp. Managers and/or Manufacturers to communicate difficult machine issues.
- Assists factory and engineers with diagnosing technical machine issues.
- Gives yearly performance reviews for department technicians with assistance of Corp Manager.
- Ensure completed service data on all invoices.
- Opens and closes work orders in a timely manner to minimize aged work-in-process.
- Works with technicians on what customer repairs are needed and advises customers of replacement parts as necessary.
- Occasionally tests products and equipment after repair or assembly to ensure proper performance and compliance.
- Verifies technicians are properly writing up service reports and filling in the 3 C's for work order processing.
- Ensures all warranty work orders are submitted within required time frames and that all required information is within the warranty claim.
- Utilize current service quoting time programs to quote jobs.
- Maintain current knowledge of Company and competitor products.
- Maintain condition of service vehicles, inventory, tools, and equipment.
- Maintain and upkeep shop facility. Report major issues.
- Read and understand operating manuals, blueprints, and technical drawings.
- Work with customer invoicing problems.
- Read and understand financial operating statements.
- Assist with other duties assigned and directed by corporate management within the framework of Brooks Tractor Inc's objectives.
- Work with employees in obtaining technician certification and complete training needs.
- Conduct monthly safety meetings.
- Maintain department tool inventory, identify tooling needs or requirements.
- Minimum of 2 years service managment experience.
- Able to affectively lead in a team environment.
- Strong focus on supervising a group of service technicians.
- Excellent written and verbal communication skills.
- Excellent customer relationship skills with ability to satisfactorily resolve customer concerns.
- Good understanding of Microsoft Office and general computer skills.
- High school diploma or GED required. Two-year certificate from a college or technical school for Diesel Maintenance preferred.
- Valid drivers license and clean driving record is required.
Benefits
- Medical
- Dental
- Vision
- 401 (k) with Company Match
- Profit Sharing
- Paid Time Off
- Life Insurance
Requirements
- In addition to being able to sit, stand, walk, read, talk, write and hear, to perform the essential functions of this job an individual must be able to do the following additional activities: Occasionally lift and/or move up to 60 pounds. Able to crawl, climb, on or under heavy equipment. Walk over construction/excavation sites (irregular terrain). Stoop, bend, kneel and stand for extended periods of time. Able to operate a motor vehicle day and night.
Brooks Tractor is a leader in construction equipment sales and support for John Deere construction equipment as well as other top-quality lines. Brooks is a family orientated company that has been providing customers with the most cost-effective construction equipment solutions since 1945. This is an opportunity to be part of a proven, successful support team and enjoy a career with a company that is extremely dedicated to its customers as well as its employees. Brooks Tractor Inc. is an Equal Opportunity Employer and Affirmative Action Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other basis prohibited by federal, state, or local law.
United States / Remote
We at John Deere are passionate about finding a way to give back to those who have served our Country. Working for a John Deere dealership or factory is bigger than just a job. It's growth in oneself, on a path to achieving all you hoped to accomplish. It's pride in your community, from the first customer you serve to supporting the community. It's knowing that what you do helps to feed, clothe, and shelter the world. It all starts with you. Starting here. Starting now!
Interested in joining the industry's best? At John Deere, veterans will find:
• A higher sense of purpose – helping those the farmers and infra-structure workers that feed and shelter the world
• A team-based environment focused on supporting the customer
• A never-ending desire for continuous improvement - We are looking for leaders, change agents, different perspectives
• Market leading pay and benefits
John Deere actively welcomes transitioning active duty service members to participate in internship opportunities at our dealership and factory locations across the United States. Timing of the internship is mutually agreed upon between the service member, her/his commander. Potential opportunities include:
• Dealer technicians – Nationwide opportunities
• Factory production roles at 16 major facilities– assembly, welders, machinists, skilled trades
• Support roles – IT, supply chain, logistics, engineering, human resources
How to apply:
Check out our open opportunities to the right for more information and to apply.
Once you click ‘Apply Now’, John Deere will receive a notification with your information. In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile. Once John Deere reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
Discuss Your Career Options with a Veteran at John Deere Today!
All interested service members and veterans can learn more and fill out a contact card at https://www.deere.com/MilitaryCSP. We will connect you with a John Deere veteran to discuss all potential options/matches.