Call Center Agent I- January - Military Veterans
at American Red Cross
WHY CHOOSE US?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
WHAT YOU NEED TO KNOW (Job Overview):
Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals
Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times
The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list.
WHERE YOUR CAREER IS A FORCE GOOD
• Standard Schedules:
Sunday 11:30am- 8:00pm , Monday – Thursday 12pm- 8:30pm
( Friday & Saturday OFF)
Pay Information:
The salary range for this position starts at $15.50/ hr. + Shift Differential
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.
You will be eligible to participate in an incentive plan based on annual individual and organization performance.
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
High school diploma or equivalent required.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE
Minimum one year of telephone and customer service or telemarketing experience required.
Computer experience, excellent customer service and problem-solving skills required.
Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition
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Charlotte, NC
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. Each day, thousands of people – people just like you – provide compassionate care to those in need. Our network of generous donors, volunteers and employees share a mission of preventing and relieving suffering, here at home and around the world. We roll up our sleeves and donate time, money and blood. We learn or teach life-saving skills so our communities can be better prepared when the need arises. We do this every day because the Red Cross is needed - every day.