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Practice Manager Primary Care Ladue - Military Veterans

at BJC HealthCare

Additional Information About the Role

Join BJC Primary Care Ladue as a Practice Manager. This is a great opportunity for supervising 11-15 employees while ensuring the practice runs efficiently, smoothly through building the company culture and implements best practices for excellent patient, employee and provider experiences. 

 

Supervisory experience required

Medical/primary care/internal medicine experience preferred. 

Patient experience knowledge is a plus. 

 

Schedule 

Monday through Friday 

Administrative/Supervisor on-call 

 

Perks

Great location and access to the highway! 

Opportunity for Advancement 

 

 


Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Overland Medical Group centrally located in St. Louis, MO. And provides comprehensive medical services in Internal Medicine.


Preferred Qualifications

Role Purpose

The Practice Manager is assigned to an ambulatory site working under the guidance of a Practice Administrator and is responsible for the day-to-day clinic operations. Responsibilities include: direct supervision of approximately 15-25 clinical and non-clinical staff, managing patient experience and supporting/coordinating financial and administrative activities as assigned.

 

Responsibilities

  • Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Respond to patient complaints and engages in service recovery; analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics and takes action as needed to ensure operational success.
  • Leads and collaborates with staff to ensure a cohesive work environment in support of highly engaged and productive workforce. Address employee relations concerns and escalate issues as appropriate.
  • Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction. Monitors and ensures adherence to department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution.
  • Minimum Requirements

    Education

  • High School Diploma or GED
  • Experience

  • 2-5 years
  • Supervisor Experience

  • < 2 years
  • Preferred Requirements

    Education

  • Bachelor's Degree

  • Benefits and Legal Statement

    BJC Total Rewards

    At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

    • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
    • Disability insurance* paid for by BJC
    • Pension Plan/403(b) Plan funded by BJC
    • 401(k) plan with BJC match
    • Tuition Assistance available on first day
    • BJC Institute for Learning and Development
    • Health Care and Dependent Care Flexible Spending Accounts
    • Paid Time Off benefit combines vacation, sick days, holidays and personal time
    • Adoption assistance

    To learn more, go to www.bjctotalrewards.com/Benefits

    Not all benefits apply to all jobs

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

    St. Louis, MO

    BJC HealthCare

    BJC HealthCare is one of the largest nonprofit health care organizations in the United States, and is focused on delivering services to residents primarily in the greater St. Louis and southern Illinois regions. With net revenues of $5.5 billion, BJC serves the health care needs of urban, suburban and rural communities and includes 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. As a nonprofit health care organization, BJC is the largest provider of charity care, unreimbursed care and community benefit in Missouri, providing more than $872.4 million in financial assistance, education of health professionals, safety net services and community outreach programs in 2020.

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