Field Service Technician- Kentucky - Military Veterans

Position Title: Field Service Technician

EEO Code: 3-1

Revision:  3.2

Exempt/Non:  Non Exempt

Supervisory Responsibilities:  No

Department: Customer Care

Basic Function

• Performs field service of Stryker Communications product line installed at the customer site
• Troubleshoots and repairs complex technical issues
• Maintains quality records post servicing of equipment performs quality checks on Stryker Communications product line post service

Responsibilities

• Will work independently with guidance and tasking from Team Lead and/or RISM. 
• Follows written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems
• Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved.
• Interacts with Operations and R&D to solve complex issues
• Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting.
• Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department.
• May conduct training for new hire personnel and on site hospital bio medical and nursing staff
• Interacts with customers with regard to post market surveillance activities.
• Responsible for staying current with all ComplianceWire training with none past due.
• Other duties as assigned by manager.
• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.
• Able to routinely make a decision which may affect immediate operation and have a company- wide impact.

Physical requirements

• Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• Must be able to review printed materials.
• Must have demonstrated fine motor skills.
• Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.).
• Ability to work with large pieces of equipment.

Mental requirements

• Effective reading and writing skills.
• Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment.
• Must be able to follow and explain detailed instruction troubleshooting and inspection procedures.
• Must be able to complete detailed documentation accurately.
• Must be able to logically diagnose issues and systematically solve problems
• Must be able to travel 

skills/experience required

• 2 year installation or production line experience with Stryker Communications or 2-3 years industry experience with relevant field service experience.
• Effective interpersonal and communication skills.
• Must be able to communicate effectively with surgeons, hospital staff, nurses and biomedical personnel 
• Ability to prioritize issues.
• Computer literate.
• Functional with Microsoft Office including Excel, and Word
• Ability to learn new systems and technologies quickly
• Basic electronic and mechanical aptitude
• Skilled at cable termination of all standard digital and analog industry connectors.
• Knowledge of video, audio and data communications systems
• Knowledge of OR etiquette and basic hospital procedure

EDUCATION/TRAINING REQUIRED

• Associate’s degree, technical degree, or Bachelors Degree preferred.
• AV or IT background or Medical Equipment experience in OR lights and ceiling mounted equipment

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