Museum Security Officer | Rhode Island School of Design - Military Veterans

Job Summary Rhode Island School of Design (RISD) seeks a Museum Security Officer to join Museum Safety and Security to maintain order, reduce injury and reduce property loss at the Museum. The RISD Museum was founded on the belief that art, artists, and the institutions that support them play pivotal roles in promoting broad civic engagement and creating more open societies. As one of the three largest university art museums in the United States, the RISD Museum is a place for investigation, transformation, and creative process. The RISD Museum is committed to connecting a diverse public with a collection of art and design from the ancient past to the present day. The Museum Security Office is an essential part of the museum operations. The Museum Security Officer provides routine protection of galleries and visitors by making continuous tours throughout the Museum and informing visitors of museum rules. Serves as an initial security and safety responder for events and escalate and/or report as appropriate. Responds politely and in a courteous, professional manner to visitors and staff. Answers visitors' questions or direct visitors to someone who can answer. We seek a culturally competent candidate who will thrive in a campus environment that is committed to advancing the principles of social equity and inclusion, environmental and climate justice, and equal access to resources and opportunities. Essential Functions: Provide routine protection of galleries, visitors, and school tour groups by making continuous tours throughout the Museum and informing visitors of museum rules. Answer visitor's questions or direct visitors to someone who can answer. Report missing or damaged art work immediately. Ensure conditions are safe for visitors. Report any problems or exceptions immediately. Assigned to contractors who are performing work within the Museum. Ensure contractors are operating within the appropriate safety and security guidelines for Museum Operations. Provide initial response and assistance during emergency incidents, including fire, medical, and security. Additional Functions: May assist in opening and closing procedures and perform other related duties as required. Required Knowledge/Skills/Experience: Ability to create a welcoming and engaging environment, as well as to communicate effectively in oral and written formats with multiple diverse populations, with demonstrated knowledge and skill to engage across a wide variety of individual differences and identities through meaningful interactions characterized by respect, mutual understanding, and reciprocity. Strong communication skills and dependability. Previous security customer service experience required. Ability to complete written reports; follow and enforce standard operating procedures; and interact with visitors in a courteous and respectful manner while ensuring the safety of patrons and art. Must be able to effectively navigate through difficult conversations and use de-escalation skills and strategies, as needed. High School diploma or GED required. Preferred Qualifications: Strong preference for prior customer service experience in a higher education, Museum, security, or related industry Union: Yes, Museum Guards Association Work Schedule: 36 hours per week; 12 months per year. Saturday & Sunday 9:45am-5:15pm, Tuesday 9:45am-5:15pm, Thursday 11:45am-8:15pm, and Friday 9:45am-5:15pm. Employment Status: Full-time; Non-exempt, Regular. Grade: 810NE Work Modality: On-campus Documents Needed to Apply: Resume (Required) Cover Letter (Required) Salary Grade Structure Incomplete applications will not be considered. Please upload all required documents. The successful candidate will be required to meet our pre-employment background screening requirements. RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law. For internal use only - Job Family: Safety & Security