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Manager – Activate Local, Labor & Capacity - Military Veterans

at CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY:

CVS Health is seeking an individual with a strategic mindset and strong collaborative and critical thinking skills to play an important role on the Activate Local team within Pharmacy Health Services. In this role, you will engage cross-functionally to lead the labor and incentive strategy in partnership with Product teams and field and store management. You will play a pivotal role in determining the success of alternative service delivery models, such as the Center of Excellence (COE) model by ensuring pharmacists and technicians are given dedicated time off-the-bench to connect patients with pharmacy health services like Comprehensive Medication Reviews and in-home evaluations.

To be successful in this role, you will need to engage and deliver results in a matrixed organization, inspire others around the common goal of improving health outcomes, and be passionate about the expanded role our pharmacy teams can play in improving our patient’s health.

PRIMARY RESPONSIBILITIES:

  • Collaborate on the evolution of alternative service delivery models to ensure they continue to meet the needs of product teams, colleagues, and patients

  • Lead labor planning activities for the Health Services alternative service delivery models including:

    • Oversight of labor expense/hours funding, budgeting, scheduling, and utilization,

    • Monitoring of labor utilization including forecasting, and reporting

    • Identification of resources to support the expansion of existing products as well as new product start-up

    • Creation of protocols and alignment with legal, operations, and HR

    • Development of standards for labor management including adjustment of labor hours as necessary

    • Management of communications, expectations, and colleague engagement related to labor for alternative service delivery models

    • Support for timing studies and ongoing validation of labor assumptions

  • Collaborate with product teams to understand their needs and evaluate/adjust capacity and labor hours accordingly

  • Work with labor relations as needed to ensure compliance with labor laws and consideration for union employees/locations

  • Work with DPCs and DLs to ensure appropriate allocation, scheduling, and management of resources to alternative service delivery model expectations

  • Support talent acquisition, training, change management, and field execution/engagement working teams

  • Collaborate with stakeholders to identify synergies and influence to achieve Activate Local goals within the enterprise

  • Interact with senior leaders regularly to share progress, insights, and path forward recommendations

Required Qualifications

  • 3+ years of experience in operations or product development roles within the healthcare industry

  • Experience with creating executive-level presentations and messaging utilizing Microsoft Office (PowerPoint, Excel, Word)

  • Ability to work collaboratively across multiple teams to ensure alignment

  • Adaptability and flexibility to support rapid adjustments to strategy and priorities to meet changing business needs

  • Strong analytical and critical thinking skills as well as strong written and verbal communication skills

  • Strong organizational skills and ability to manage multiple priorities simultaneously

Preferred Qualifications

  • MBA, MPH or related graduate degree

  • Healthcare experience, preferably with exposure to labor allocation and utilization

  • Experience with Microsoft Power Tools including Power BI, Tableau, or other reporting dashboard tools

Education

  • Bachelor’s Degree or equivalent experience

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/17/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Woonsocket, RI

CVS Health

At CVS Health we are transforming health care with a shared purpose: Bringing our heart to every moment of your health™

With 300,000 dedicated colleagues including veterans, service members, Guard and Reserve, and military spouses, we are improving the health of communities across America.

We recognize the value of military service and know that the skills and experience our nation's veterans and military spouses possess are unparalleled. As a CVS Health colleague, you’ll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone’s life, including your own. 

As an enduring partner with Military Spouse Employment Partnership for 20 years, we’re committed to providing long-term career potential, opportunity, and support for military spouses. 

Corporate Fellowship Programs

Transitioning Service Members - For transitioning service members and Coast Guardsmen within 180 days of separation from service interested in SkillBridge programs, please reach out to YourNextMission@CVSHealth.com to learn about the career tracks that we host participants in.

Accommodation Statement 

We provide reasonable accommodations to individuals with disabilities as needed. To request an accommodation – including a qualified interpreter, written information in other formats, translation or other services – please email AdviceandCounsel@cvshealth.com or call 877-805-9511. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

EEO Statement 

CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT.

Military Spouses - We offer programs throughout the year and have partnered with Hiring Our Heroes to offer a 12-week paid fellowship for military spouses. During this time, you will receive professional training and hands-on experiences across CVS Health enterprise to quickly build your network and showcase your skillset. If you are interested in Military Spouse Fellowship programs, please reach out to our partners at Hiring Our Heroes.

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