Channel Manager/Senior Channel Manager - Military Veterans

WHO WE ARE

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.

PLEASE NOTE: This role can be filled at either the Channel Manager or Senior Channel Manager level. Please see below for compensation, position details, and requirements.

Senior Channel Manager expected salary range of $111,600 to $124,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Channel Manager expected salary range of $95,400 to $106,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

SENIOR CHANNEL MANAGER - PRIMARY PURPOSE OF POSITION

The Senior Channel Manager will report to the Manager, Residential Sales. They will be responsible for the development and execution of sales campaigns, resource planning, and partner relationships that optimize sales effectiveness and profitability for the sales channel. The individual will cultivate strategic partnerships with our sales vendors and agents to develop a best-in-class sales experience for customers while maximizing product relationships and achieving our acquisition and renewal sales goals. In addition to managing the day-to-day sales activity with our vendor partners, the Sr Channel Manager will also be responsible for coordinating cross functional support internally with operations, marketing, pricing, legal, regulatory, etc. They will leverage campaign metrics, reporting, as well as feedback from partners, agents, and customers to gain insights and enable data-driven decisions for continuous improvement and innovation related to product positioning, product development, marketing activity, etc.

CHANNEL MANAGER - PRIMARY PURPOSE OF POSITION

The Channel Manager will report to the Manager, Residential Sales. They will be responsible for the development and execution of sales campaigns, resource planning, and partner relationships that optimize sales effectiveness and profitability for the sales channel. The individual will cultivate strategic partnerships with our sales vendors and agents to develop a best-in-class experience for customers while maximizing product relationships and achieving our acquisition and renewal sales goals. In addition to managing the day-to-day sales activity with our vendor partners, the Channel Manager will also be responsible for coordinating cross functional support internally with operations, marketing, pricing, legal and regulatory. They will leverage campaign metrics, reporting, as well as feedback from partners, agents, and customers to gain insights and enable data-driven decisions for continuous improvement and innovation related to product positioning, product development, marketing activity, etc.

SENIOR CHANNEL MANAGER - PRIMARY DUTIES AND ACCOUNTABILITIES

• Assist in the management, development and implementation of strategic sales plans that align with company's growth objectives and customer/market demands.
• Develop, implement, and refine sales playbook that provides clear direction on product positioning and value proposition for optimizing sales conversion rates and maximizing product relationships with our customers through upsell and cross sell efforts.
• Track and evaluate quality and compliance through call monitoring. Manage coaching of sales agents and performance tracking through AI.
• Provide tactical sales support through developing and refining sales scripts and targeted training to optimize sales processes for Telesales and chat channels.
• Partner with cross-functional stakeholders including IT, Pricing, Legal, Regulatory, Operations, Marketing, etc. to effectively execute sales campaigns that achieve our sales and profitability goals.
• Manage and prepare all relevant channel reporting and analytics including but not limited to, CTA, campaign insights, sales activity and sales attribution.
• Work with the marketing and data provider to ensure partners have leads to maximize our acquisition and renewal conversion and sales targets.

• Track and evaluate quality and compliance through call monitoring. Manage coaching of sales agents and performance tracking through AI.
• Assist in development, implementation and refinement of sales playbook that provides clear direction on product positioning and value proposition for optimizing sales conversion rates and maximizing product relationships with our customers through upsell and cross sell efforts.
• Partner with cross-functional stakeholders including IT, Pricing, Legal, Regulatory, Operations, Marketing, etc. to effectively execute sales campaigns that achieve our sales and profitability goals.
• Assist with preparation of all relevant channel reporting and analytics.
• Oversee and coordinate comprehensive support for the sales channel, ensuring efficient execution of diverse tasks and initiatives including but not limited to:
  • Coordinate customer issue resolution with customer care, the customer directly and any other functional group.
  • System user interface testing, tracking and resolving issues with technical platforms.
  • Monitor and report activity with enrollment verification vendors.
  • Manage IVR auditing and unification.
  • Facilitate campaign launches including but not limited to developing campaign summaries and trainings.
• Work with marketing and data provider to ensure partners have leads to maximize our acquisition and renewal conversion and sales targets.

• Bachelors degree; in lieu of a degree, 12 years of experience is needed
• 8 years experience in energy (electricity and/or natural gas) markets with emphasis in sales or sales support
• Self-starter with a sense of urgency & proactive attitude
• Ability to formulate and execute sales strategies
• Excellent organizational and project management skills. Ability to prioritize and manage multiple initiatives at once
• Outstanding communication skills and adept at speaking to customers and channel partners
• The position requires a self-motivated individual willing to take on a broad range of responsibilities and make decisions in a manner consistent with Constellation Energy values
• Proficient in Microsoft suite of products (word, outlook, excel, power point) with an emphasis on Excel
• All candidates must have the ability to speak, read and write English

• 5+ years experience in energy (electricity and/or natural gas) markets with emphasis in sales or sales support
• Self-starter with a sense of urgency & proactive attitude
• Ability to formulate and execute sales strategies
• Excellent organizational and project management skills. Ability to prioritize and manage multiple initiatives at once
• Outstanding communication skills and adept at speaking to customers and channel partners
• The position requires a self-motivated individual willing to take on a broad range of responsibilities and make decisions in a manner consistent with Constellation Energy values
• Proficient in Microsoft suite of products (word, outlook, excel, power point) with an emphasis on Excel
• All candidates must have the ability to speak, read and write English

• Bachelor's Degree or higher degree.
• Experience with both electricity and natural gas
• Experience with Salesforce, Genesis, Digital Hub