Claim Center Casualty Claim Manager - Military Veterans

We are currently seeking a dynamic and experienced Senior Casualty Claims Manager to oversee our team of adjusters in Phoenix, Arizona. As a Casualty Claims Manager, you will play a vital role in ensuring the efficient handling of caseloads, delivering exceptional customer service, and driving the resolution of claims for our esteemed clients. This is an excellent opportunity for a dedicated professional seeking to further develop their leadership and management skills in the insurance industry.

Responsibilities:

1. Provide strategic leadership and supervision to a team of adjusters, ensuring timely and accurate claims processing.
2. Oversee the day-to-day operations of the casualty department, including workload distribution, performance management, and training.
3. Drive initiatives to recognize and mitigate risk exposure, and provide expert guidance and oversight to direct reports on claim investigation, evaluation, and resolution.
4. Make timely and appropriate decisions in complex claim scenarios, ensuring fair settlements and adherence to company policies and industry best practices.
5. Demonstrate expertise in performance management, salary administration, training, staff development, and succession planning to cultivate a high-performing team.
6. Articulate communicator who collaborates and supports others in achieving corporate and personal objectives, while maintaining a customer-centric approach.
7. Possess a robust knowledge of Chubb's systems, procedures, claims handling philosophy, and claims handling requirements/protocols.
8. Manage business relationships with both internal and external customers, effectively investigating and resolving issues and complaints in a fair and equitable manner.
9. Demonstrate full proficiency in insurance contracts, investigation techniques, legal requirements, and insurance regulations to ensure accurate evaluation and coverage analysis.
10. Evaluate contract language effectively to identify coverage issues and ensure compliance with all statutory and regulatory fair claims practices.

1. Bachelor's degree in a relevant field or equivalent combination of education and experience.
2. Minimum of 7 years of experience in casualty claims management or a related field.
3. Extensive knowledge of insurance policies, coverage, and claims handling procedures.
4. Exceptional leadership and management skills, with a proven track record of motivating and developing high-performing teams.
5. Demonstrated ability to analyze and evaluate complex claim situations, make informed decisions, and set appropriate action plans to resolve claims efficiently.
6. Strong problem-solving and decision-making abilities, with a strategic mindset and the ability to drive innovative solutions.
7. Excellent written and verbal communication skills, with the ability to effectively communicate complex concepts and negotiate with internal and external stakeholders.
8. In-depth understanding of statutory and regulatory fair claims practices and commitment to their adherence.
9. Proficient in Microsoft Office Suite and experience using claims management software.
10. Impeccable attention to detail and accuracy in claim documentation and reporting.
11. Proven ability to prioritize tasks, manage multiple projects simultaneously, and meet tight deadlines
12. Must hold a valid Property and Casualty (P&C) license, or ability to obtain one within a specified timeframe
13. Willingness to travel for business purposes, up to 20% of the time
14. Working knowledge of applicable jurisdiction regulations and requirements is a plus.