Product Owner III - Military Veterans
at GM Financial
Overview
Why GM Financial Digital?
GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada- and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.
Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Irving, TX office.
Responsibilities
About the role
If you're driven to get results and would like to collaborate within a fast-paced, value focused team, then GM Financial may be the right place for you. As a member of an Agile Scrum team, the Product Owner is responsible for the success of the product by maximizing the output of the development team. The Product Owner directs and coordinates the product development and serves as a collaborative liaison between the Product Management and Product Delivery teams by prioritizing and evaluating work. This individual will maintain the product/team backlog, leading backlog prioritization of initiatives, aligning experiences across channels and touch points to ensure the best business results.
JOB DUTIES
- The PO acts proactively to consistently deliver on commitments with little supervision
- Analyze and communicate customer requirements to provide innovative solutions and recommend system, product and process enhancements
- Identifies, evaluates and introduces new approaches/technology to use in product development
- Explore alternative ways to view and solve problems to achieve results beyond what is required
- Leverage innovation tools, creative processes, and diverse cross-functional experts to generate ideas
- Focus on constantly improving processes, products, and services and exploring innovative ways to do the job
- Takes advantage of opportunities to try unique ways of doing things and tests promising ideas to find new solutions
- Asks provocative questions to understand current practices and the customer's experience before moving to problem solving
- Seeks to understand and experience the full array of stakeholders' (eg, internal partners, suppliers, customers) behavior, needs, concerns, and desires to unlock new opportunities for innovation
- Communicates potential benefits of new ideas to stakeholders
- Influences others by creating a participative, empowered environment to gain acceptance of ideas or plans using appropriate interpersonal styles and methods
- Takes immediate action when confronted with a problem or when made aware of a situation
- Work collaboratively with the Program/Product Managers to advise on the creation and partners to communicate product road map initiatives to the teams that result in great experiences for our customers
- Create novel solutions with measurable value for existing and potential customers (internal or external)
- Partner with vendor(s) and internal departments to ensure tasks are defined and documented with timely deliverables and within SLA
- Communicate with all levels of leadership, internal business partners and external vendor(s) regarding project status and production performance
- Ensure clear communication and coordination across business to manage the scope of each product launch for on-time delivery of key features
- Work with the Agile team to craft high quality customer-centric user stories that exceed customer expectations
- Responsible for leading the prioritization of the product backlog in partnership with product management
- Measure product performance using key information, processes and systems to ensure accountability for achieving business results
Qualifications
What makes you a dream candidate?
- Working knowledge of risk management, loss control management and coordinating vendor relationships
- Thorough understanding of Vision/Roadmap creation, Portfolio/Program/Team Backlog creation, refinement and prioritization
- Proficient understanding of XML/JSON based APIs, Cloud Technologies, Service Virtualization, Test Data Management, and Data Driven Decision making
- Working knowledge of the Agile/SAFe Lean enterprise concepts and best practices and how they are applied in the workplace
- Experience working within a matrix organization, collaborating with business stakeholders, user experience teams, project managers, product managers, developers and others
- Ability to effectively define Product roadmaps and identify requirements
- Able to demonstrate Servant leader management principles and practices
- Ability to deliver best in class product experiences utilizing Design Thinking and Lean methodologies
- Advanced interpersonal, communication (verbal and written), cross-collaboration skills, including the ability to interact with team members at all levels
- Advanced problem solver who can clearly identify, analyze, and resolve issues as they arise
- Ability to manage multiple projects simultaneously
- Proficient persuasive and negotiation skills
- Proficient presentation skills
Experience and Education
- 4-6 years experience as a Product Owner/Manager on an Agile Scrum team required
- High School Diploma or equivalent required
- Bachelor's Degree or additional equivalent work or military experience preferred
Licenses
- Agile Certification (PSPO or CSP-PO or POPM/APM) required
- Advanced Agile Certification preferred
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office in Irving, Texas
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Addison, TX
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and Asia. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
OUR BUSINESS & OUR HISTORY
GM Financial was founded as AmeriCredit in September 1992 and opened its first branch office in Fort Worth, Texas. On October 1, 2010, AmeriCredit Corp. was acquired by General Motors Company and renamed General Motors Financial Company, Inc. (GM Financial). In 2011, GM Financial acquired FinanciaLinx to serve GM dealers and customers throughout Canada. In November 2012, GM Financial announced the acquisition of Ally Financial Inc.’s international operations. The majority of those acquisitions were finalized in 2013, with the remaining market, a 35 percent equity interest in a joint venture in China, acquired in January 2015. In October 2017, GM Financial completed the sale of its European financial subsidiaries and branches as part of General Motors’ sale of the Opel and Vauxhall businesses to Peugeot S.A.
GM Financial provides auto finance solutions to 14,000 dealers worldwide, with earning assets of $93 billion at September 30, 2018.
CORPORATE GOVERNANCE
GM Financial's success is largely dependent on building strong, lasting relationships with our dealers and the consumer customers that we serve. This is why we are committed to providing best-in-class customer service, while promoting open, honest communication at all levels.
Our executive team and all employees must adhere to GM Financial's Code of Business Conduct and Ethics. Our Code outlines the principles by which all team members conduct business with customers, vendors and each other. These principles apply to all GM Financial team members and affiliates and although it does not cover every issue that may arise, the Code provides guidelines for all employees in regard to their business conduct.
For a deeper understanding of expectations and guidelines set forth for the entire GM Financial team, please review GM Financial's Code of Business Conduct and Ethics policies below.