Helpdesk - Military Veterans

AppleOne is proud to present:
Job Opportunity: Helpdesk Specialist
Location: Columbia, SC (29210- onsite)
Pay: $18-$19/hour
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
(One weekend per month: Saturday/Sunday: 8:30 AM - 4:00 PM or 3:30 PM - 11:30 PM)

Are you tech-savvy with exceptional customer service skills? Join our Service Desk team and help support up to 50,000 customers! We are seeking a dedicated Helpdesk Specialist to provide Tier 1 technical support and contribute to our goal of one-call resolution.

Key Responsibilities:
-Deliver world-class customer service through various channels, including phone, email, chat, and in-person interactions.
-Provide Tier 1 incident management by troubleshooting hardware, software, application, and network connectivity issues.
-Handle password resets, user ID inquiries, and other technical issues, resolving them efficiently.
-Accurately document all incident and request interactions using appropriate tools.
-Escalate unresolved issues to Tier 2 when necessary while striving to minimize escalations.
-Stay current on enterprise services, tools, and procedures by using internal knowledge bases and other resources.
-Contribute to updating and maintaining internal and external procedural documentation.

What We’re Looking For:
Education/Certifications: A degree in Computer Science or a related field OR an A+ certification (preferred but not required).

Experience:
-Previous experience in IT support or call center roles.
-Familiarity with working in a ticketing system and meeting Key Performance Indicators (KPIs).
-Background in technical customer service roles Skills:
-Strong troubleshooting abilities for hardware, software, and network connectivity.
-Excellent communication and interpersonal skills.
-Ability to manage and document multiple tasks and resolve issues effectively.

Why Join Us?
-Opportunity to enhance your technical skills in a fast-paced, dynamic environment.
-Supportive team focused on professional growth and delivering high-quality solutions.
-Competitive pay with flexible scheduling and shift rotations.

If you are passionate about providing exceptional customer service while solving technical problems, we want to hear from you! Apply now and become a vital part of our Helpdesk team.

EEO/AA Employer/Vet/Disabled.





The Know Your Rights poster is available here:


https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf





The pay transparency policy is available here:


https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf





For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.





We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.





AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf





We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


#3156

Experienced (Non-Manager)