Associate IT Support Specialist - Military Veterans

The Associate IT Support Specialist is a generalist position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. The position can also include configuring computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets and smartphones. The job duties can be performed remotely from a central location, in the customer's work environment, or in a combination of the two.Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.Responsibilities:- Take phone calls, respond to emails, meet with Rush employees or contractors to resolve technology incidents and requests.- Note symptoms, conduct troubleshooting tasks in cooperation with end-users, resolve technology incidents, and fulfill requests while documenting each step using the company incident/request management process and software.- Respond in a positive and professional manner to fellow employees who contact the Help Desk.- Able to establish and maintain effective working relations with a wide variety of individuals.- Simulate or recreate user problems to resolve operating difficulties.Benefits:- We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.Basic Qualifications:- High school diploma or general education degree (GED); or equivalent combination of education and experience.- 1-3 years of experience within IT Support; Windows environment expereince preferred- Strong computer literacy and ability to manage ticketing system.- Ability to interact with end-users in a professional, courteous and efficient manner even in stressful situations or when the end user is challenging to work with.- Knowledge of the principles, practices and procedures of end-user technical support and the ability to apply knowledge and skills to a range of professional assignments including the most difficult and complex.- Create clear, concise detail oriented incident and problem documentation in the incident management system.- Ability to troubleshoot technical issues and resolve them within service level agreementEqual Opportunity Employer Minorities/Women/Protected Veterans/DisabledThis job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.RUSHINDGEN