ICPSR Membership Development Director - Military Veterans

A one-page cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. (Applications without cover letters will not be considered.)

The Inter-university Consortium for Political and Social Research (ICPSR), a center within the Institute for Social Research at the University of Michigan, is seeking a Membership Development Director to engage with the over 800 member institutions in the ICPSR, to execute recruitment strategies to garner new member institutions, and to explore new data products and services that will excite and delight the Consortium.

Under supervision of the Director of Membership & Communication Unit, the primary responsibility will be to establish and execute recruitment strategies to acquire new Consortium members and to develop, plan, and implement marketing and communications strategies and events to engage, inform, and sustain current ICPSR members and data users. Primary responsibilities include:

• Manage ICPSR membership operations that contribute over $4,600,000 annually to ICPSR's revenues.
• Work with the Membership & Communications Director to develop acquisition strategies for institutions that are not yet members of ICPSR; this may include the development of new data products to expand the reach of ICPSR membership.
• Lead regular engagements with current members of ICPSR; initiate and execute new approaches to extending awareness of use of ICPSR services across our administrative contacts within our member institutions and across students and faculty residing in those institutions.
• Process and welcome new members and representatives; train others within ICPSR membership and archive staff to assist with these responsibilities.
• Assist ICPSR's user support team with issues related to member users and institutions.
• Oversee invoices, credits, and updates to invoice recipients serving as the key link between ICPSR's administrative unit, UM's Shared Services Center (SSC), and our members; assist in collections of unpaid invoices; train others within ICPSR membership and archive staff to assist with these responsibilities.
• Serve as a co-chair of several membership-related events including the Biennial ICPSR Meeting, Love Data Week, and the ICPSR Data Fair, onsite and virtual events hosted by ICPSR. The role requires theme and program development and creative promotion to get audiences attending.
• Manage and engage at least one full-time direct report, temporary staff, and student interns dedicated to operations of the membership.
• Be part of a team that respects each other, wears many hats, celebrates others' success as your own, and thrives on trying new approaches to engage audiences.

This position is well suited for an individual who is a self-starter, enjoys engaging with the public, creative yet analytical, thrives on meeting short- and long-term deadlines, enjoys variety and managing multiple initiatives simultaneously, requires minimal supervision, and importantly, likes to solve problems to assist people (externally and internally), and to have fun.

• Bachelor's degree; Master's degree preferred.
• Seven or more years experience in marketing, sales, communications, development, or customer service operations roles.
• Proficiency in English grammar, sentence structure, and punctuation for the purposes of professional communications via email, promotional materials, and other correspondence.
• Significant experience in managing onsite and online engagement events and recruitment events, including programming and logistics.
• Demonstrated strong interpersonal and customer service skills; outstanding attention to detail; strong desire to resolve customer requests quickly.
• Experience building strategic partnerships for the purposes of benefiting underrepresented institutions, students, and faculty with training and access to research data.
• Experience in exploring and defining customer needs and translating those into benefits associated with a current or new product.
• Must work well in a team environment, be able to manage, coordinate, and integrate several ongoing tasks, and have ability to prioritize.
• Candidates must be experienced in and willing to present training sessions via webinar technology and via live workshop environments, and have a high comfort level meeting and engaging with the people.
• Comfort working with Content Management Systems (CMS) such as Wordpress or Drupal, and experience in creating engaging content for web pages and social media.
• Proficiency in Microsoft Office and Google applications.
• Significant experience in customer service ticketing systems such as Jira.
• Experience in analyzing utilization reports and use of Google Analytics (GA4) with working knowledge of general GA reports.
• Experience managing and growing staff whether temporary or full-time, including recruitment and selection.
• Some travel is expected.
• A positive, can-do and customer-friendly attitude is a must for this position.

• Working knowledge of research data, data delivery services, and related data products highly desirable.
• Basic knowledge of data curation, metadata, quantitative methods training curriculums, a plus.
• Experience developing and executing strategies to garner new business/revenues.
• Experience with academic or nonprofit development, a plus.

The Institute for Social Research (ISR) at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, U-M offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous time off; retirement plan with two-for-one matching contributions after the first year; many choices for comprehensive health insurance; life insurance; long-term disability coverage; and flexible spending accounts for healthcare and dependent care expenses. Learn more about U-M benefits.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.