Account Manager - Military Veterans
at Yardi Systems Inc
About the Role:
We are looking for an Account Manager to oversee the implementation and adoption of RightSource products for assigned clients, ensuring a seamless onboarding experience. In this role, you will work closely with clients to understand their needs, provide best-practice guidance, and address any issues to ensure successful integration and engagement with site staff. As the primary support contact, you will build strong client relationships, establish trust, and prioritize exceptional customer satisfaction through responsive, high-quality support.
What You'll Do:
- Guide and advise new and existing clients and site staff on RightSource software
- Provide operational best practices and procedures to ensure successful implementation of services
- Serve as the client's first point of contact for the RightSource team after signed addendum is received
- Responsible for introductory procedures, including sending welcome emails and scheduling kick-off activities
- Develop kick-off presentation tailored to the client and the client's selected services and products
- Manage the Go-Live Calendar and Tracker
- Build rapport with clients, coordinates weekly calls, creates Go-Live timeline, performs trainings, and coordinates schedule
- Ensure proper set up of properties within RightSource software
- Research, analyze, and resolve RightSource software and compliance service issues, identifies when client issues need escalation, and determines the appropriate support resources for problem resolution
- Review documentation to ensure that requested/required documentation has been received for all properties within scope
- Effectively communicate with client contacts to answer questions and respond to general inquiries, communicate updates and changes across all cross-functional teams as well as key stakeholders; follow up on outstanding items and ensures resolution
- Ensure proper tracking of escalated issues, log cases, and create documentation for issue resolution
- Maintain knowledge of RightSource software and affordable housing programs
- Perform special projects as needed
- Occasional travel may be required
- Bachelor's degree in business management or a related field; or an equivalent combination of education and experience
- Two plus (2+) years of experience with LIHTC, HUD, and other affordable housing programs
- Excellent written and verbal communication skills
- Ability to work individually as well as collaborate within a team environment to achieve set goals
- Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
- Independent sound decision making and problem-solving skills
- Aptitude for learning new technology
- Flexibility and the ability to manage changing priorities
- Proven people skills and the ability to be personable and professional
- Client-centered commitment and focus
- Industry certification for Section 8 and Tax Credit housing programs
Real Estate runs on Yardi.
About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
#TeamYardi #YardiCareers
Annual compensation range $68,640 - $76,500
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
*sh
#LI-Remote
Remote, OR
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Our Company
Established in 1984, Yardi has grown dramatically over the last three decades to become the leading provider of high-performance software solutions for the real estate industry. Today, we employ over 4,000 dedicated professionals working in over 35 offices throughout North America, Europe, Middle East, Asia, and Australia.
Since its founding, Yardi has set the standard for real estate software solutions with a combination of responsiveness and technical innovation. We understand the unique needs of the industry’s various segments and have the technical expertise and vision necessary to translate that understanding into powerful solutions that meet and exceed those needs.
Our Philosophy
Key to our longevity and stature in the industry is the importance Yardi places on relationships – both outside and inside the company. This means listening to our clients and employees and actively seeking their feedback in designing, developing, and supporting our products. We view every client affiliation as a long-term relationship, one in which our goal is to ensure the ongoing satisfaction and goodwill of our clients by providing them with unparalleled products and service.
We regard our employees as our most valuable asset. Bricks and mortar do not make a successful company, people do. Without the commitment, enthusiasm, and expertise of our employees, Yardi would not be the industry leader it is today. With this in mind, Yardi has created an environment for its employees that empowers, encourages, and challenges them to work to their highest potential so that, together, we can provide our clients with the superior products and service they deserve and have come to expect from us.
Our Regard for Community
Yardi considers itself an integral part of the communities in which it operates and, by extension, the larger global community.
As such, we believe it is vitally important to contribute to the health and well being of those communities, whether by volunteering time and energy to worthwhile causes or providing financial support to advance humanitarian goals.