Military Entrance Processing Station (MEPS) Task Order Site Lead - Military Veterans

Amentum, a large government contract company, is seeking a full-time Military Entry Processing Stations (MEPS) Task Order Site Lead.

Work locations may include, but not be limited to these sites: Albany, NY; Albuquerque, NM; Amarillo, TX; Chicago, IL; Cleveland, OH; Detroit, MI; Harrisburg, PA; Houston, TX; Jacksonville, FL; Las Vegas, NV; Louisville, KY; Nashville, TN; Phoenix, AZ; Portland, ME; Portland, OR; Raleigh, NC; Sioux Falls, SD; Spokane, WA; Syracuse, NY; Anchorage, AK; Atlanta, GA; Baltimore, MD; Charlotte, NC; Columbus, OH; Denver, CO; Des Moines, IA; Fort Gregg-Adams; Knoxville, TN; Lansing, MI; Little Rock, AR; Los Angeles, CA; Memphis, TN; Newark, NJ; San Juan; Seattle, WA; Shreveport, LA; Tampa, FL; Montgomery, AL.

Pay range $17.83 - $22.51 / hour depending on location.

The Military Entry Processing Stations (MEPS) Task Order Site Lead is responsible for managing and directing the overall operations of the Military Entry Processing Stations (MEPS) Applicant Management Services at various locations. This role involves coordinating with key MEPS recruiting staff, hotels, and transportation providers to ensure that all On-Site Liaisons are providing adequate and appropriate support to all authorized service applicants per the contract requirements.

The ideal candidate will have extensive experience in customer service, strong leadership abilities, and the capability to resolve complex issues efficiently. Prior military experience is strongly preferred.

REQUIREMENTS / RESPONSIBILTIES

• Manage and oversee the daily operations of MEPS Support Services, ensuring compliance with contract specifications.
• Supervise and mentor a team of Customer Service Representatives, providing guidance and support.
• Coordinate with military representatives, hotel staff, and transportation providers to manage applicant processing efficiently.
• Handle escalated issues, including difficult customers and complex problems, ensuring timely resolution.
• Communicate regularly with the Program/Regional Manager to report on operations and resolve any outstanding issues.
• Oversee the completion of all required documentation, both manual and electronic, ensuring accuracy and compliance.
• Manage inventory of company assets.
• Ensure that all safety, quality, and procedure compliance requirements are met.
• Maintain a high level of customer satisfaction by ensuring that all services are delivered effectively and efficiently.

QUALIFICATIONS

• Minimum Associates Degree required; higher education or relevant certifications preferred.
• Minimum of five years of customer service experience, with at least two years in a leadership or supervisory role.
• Military or Department of Defense experience strongly preferred.
• Strong problem-solving skills and the ability to navigate complex situations.
• Excellent communication skills, with the ability to interact effectively with military personnel, hotel staff, and customers.
• Proficient in Microsoft Excel, Outlook, and other standard office software.
• Ability to work a flexible schedule, including shifts from Sunday PM through Friday PM.
• Must be able to obtain and maintain any necessary facilities credentials/authorization. (U.S. citizenship required.)

WORK ENVIRONMENT / PHYSICAL DEMANDS

• Climate-controlled indoor environment with occasional exposure to outdoor weather conditions.
• Regularly required to use hands, talk, and hear. Frequently required to walk and sit. Occasionally required to stand, stoop, kneel, or crouch.

OTHER RESPONSIBILITIES

• Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
• Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
• Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.

This position is pending task order award.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.