Customer Success Senior Supervisor - Military Veterans

Deliver business value through Right and Fast partnership

As a Senior Customer Support Management Professional here at

Honeywell, you will play a pivotal role in guiding and shaping our global Customer

Support operations. As the driving force behind our team of Support

professionals, you will be accountable for defining and executing strategies to

deliver world-class customer service. Your extensive experience in people

management and Customer Support will be instrumental in cultivating a culture

of excellence, driving innovation, and enhancing the customer experience.

You will report directly to our Regional Service Operations Manager for the

US-East.

In this role, you will impact the success of our Customer Support operations by

ensuring the highest level of customer satisfaction. You will guide a team of Support

professionals, develop and implement Support strategies, and work with

cross-functional teams to drive continuous improvement.


KEY RESPONSIBILITIES

• Guide a high-performing Customer Support
  
  team, providing guidance, coaching team members
• Develop and implement Customer Support
  
  strategies and initiatives to enhance customer satisfaction
• Manage Customer Support projects,
  
  including resource allocation, project planning, and monitoring progress
• Resolve escalated customer issues and
  
  provide expert assistance in complex cases
• Work with other departments to
  
  address technical demand and improve service delivery
  
  

BENEFITS

OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing

solutions side-by-side with dedicated experts in their fields, Honeywell

employees are eligible for a comprehensive benefits package. This package

includes employer-subsidized Medical, Dental, Vision, and Life Insurance;

Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts,

Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid

Time Off (for vacation, personal business, sick time, and parental leave), and

12 Paid Holidays. For more information visit:



The application period for the job is estimated to be 40 days from the job

posting date; however, this may be shortened or extended depending on business

needs and the availability of qualified candidates.

YOU MUST HAVE

• Minimum 3 years of experience in the field or with Customer Support management
• .Basic understanding of contracts and contract growth
• Good communication skills to interface with customers
• Administrative skills or the ability to show you can juggle multiple tasks
• Strong technical proficiency
  
  
  

WE VALUE

• Bachelor's Degree in a related field
• Excellent problem-solving skills
• Customer-centric mindset
• Contract Experience
• Project management skills
• Team building and People management
  
  skills
• Adaptability to change
  
  

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes

technologies that address some of the worlds most critical demands around

energy, safety, security, air travel, productivity, and global urbanization. We

are a cutting-edge software-industrial company dedicated to introducing

state-of-the-art technology solutions to improve efficiency, productivity,

sustainability, and safety in high-growth businesses in broad-based, attractive

industrial end markets. Our products and solutions enable a safer, more

comfortable, and more productive world, enhancing the quality of life of people

around the globe.


Honeywell is an equal opportunity employer. Qualified applicants will be

considered without regard to age, race, creed, color, national origin,

ancestry, marital status, care or sexual orientation, gender identity or

expression, disability, nationality, sex, religion, or veteran status.

Additional Information

• JOB ID: HRD250097
• Category: Customer Experience
• Location: 208 South Rogers Lane,Raleigh,North Carolina,27610,United States
• Exempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.