Desktop Support Specialist - Military Veterans
at Entegris
Job Title:
Desktop Support Specialist
Job Description:
Position Summary:
The IT Desktop Service specialist will be part of a team that is responsible for the following components of the Regional IT service in Korea : Desktop and mobile computing environment, mobility , Wide Area N etwork and Local Area Network, backup and recovery operations, Voice and Data networking, Vid eo and Voice conferencing system.
Primary Responsibilities and Duties:
Entegris K orea is looking for a bilingual IT Desktop engineer to join our multinational team in Oseong , Korea .
A candidate will be mainly responsible for providing level-2 support to our company regarding their day-to-day office IT infrastructure issues and incidents, both in Korean and English. This is a great opportunity for those who have experience as a bilingual desktop support engineer in enterprise level.
Responsibilities
- Resolve calls from end users of our multinational clients regarding technical issues and incidents in their everyday office IT infrastructure environment
- Provide o n -site support at domestic locations in Korea Approx 2 times a week
- Escalate incidents to the next support level where appropriate
- General application and device support when required
- Coordination of multi-vendor hardware break-fix
- Basic asset management tracking and reporting
- Annual PC/Printer replacement task
- Carries out upgrades, repairs, and conversions to existing systems including replacement of component parts ( i.e. keyboards, monitors, disks, etc.)
- Diagnose hardware problems and provide support as appropriate . Install, test, and operate basic operating systems software and standard applications
Qualifications (Education, Training, Experience, Knowledge, Skills, Physical Requirements):
- At least three years of experience as an IT desktop engineer
- Excellent telephone manner and customer service skills
- Professionalism in actions, demeanor and dress
- Understanding of helpdesk/desktop operations
- Minimum of 3 years employment experience supporting desktop equipment
- Knowledge of desktop devices/environment ( i.e. PCs, IP phones, mobiles, printers, etc.)
- Experience of remote support
- Native-level Korean and Minimum-level English language skills (TOEIC score 500-600)
- Positive thinking, Harmonic force within the global IT team .
Gyeonggi-do
Our organization proudly supports our Nation’s active and reserve military service members, veterans, and their families. Entegris honors the extraordinary sacrifices you have made for our country and realize that through this service, you bring a unique set of values, perspectives, and experiences with you. At Entegris, we put our values - People, Accountability, Creativity and Dedication to Excellence - at the core of how we operate as an organization. We believe what we do is as important as how we do it. We want you to be part of our dynamic culture, which champions leaders at every level of the company.
More about Entegris
Through the power of our solutions and technology expertise, Entegris provides customers with innovative, science-based solutions to their toughest technology challenges. Headquartered in Billerica, Massachusetts, Entegris employs approximately 5,100 people worldwide, with roughly half employed in Asia-Pacific or Europe. With research and development, customer service, analytical labs, and manufacturing in Asia-Pacific, North America and Europe, Entegris supports customers around the globe as they take technology to the next level.
We Are Hiring!
Are you a transitioning member of the military or a military veteran who is looking for a civilian career that provides opportunities for growth and career advancement? Entegris is currently looking for Technicians, Engineers, Supervisors, Operators and Managers. If you are interested in a career in one of these fields, check out our current open positions to the right for more information and to apply today!
What Happens After You Apply?
Once you click ‘Apply Now’ on an Entegris job posting, you will be re-directed to fill out an application on Entegris’ career page. In order to be considered for next steps, please complete the application on Entergis’ career page and make sure you have an updated resume uploaded to your RecruitMilitary profile. Once Entegris reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
How to Win an Interview with Entegris:
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