Practice Coordinator | University of California San Francisco - Military Veterans

Under direct supervision of the Practice Manager and guided by the protocols of the Orthotic and Prosthetic Department, the Administrative Assistant II (Receptionist) functions as the primary in-person contact for patients requiring care at the Orthotic and Prosthetic clinics. Responsibilities include scheduling, check in, collecting co-payments, registering patients, verifying insurance/eligibility, requesting insurance checks from authorization team, collecting forms from patients, and explaining financial information. The Administrative Assistant II (Receptionist) is knowledgeable about UCSF's appointment and patient registration system (Apex). The incumbent will also obtain prescription information from patients, and must be able to abstract clinical data from medical records to answer insurance questions. The individual works as a team member with other practice staff and consistently projects a professional and courteous demeanor. The Administrative Assistant II is required to comply with the Medical Center House and Telephone Standards. Exemplary customer service is essential, as this individual is the first point of contact for a patient calling the clinic. The Administrative Assistant II must treat all patient encounters and information with discretion and confidentiality per HIPAA. The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html