IT Epic Manager - Military Veterans

In partnership with IT and Hospital leadership teams, the IT Epic Manager will be responsible for the delivery of high-quality technology solutions, via the Epic platform, that meet or exceed the needs of our clinical and business users. The incumbent is accountable for maintaining and supporting highly reliable systems and for providing quality service to our stakeholders. Additionally, the manager is responsible for product strategy, roadmaps, and metrics, within their solution scope, to ensure BCH continues to be an early adopter of new technology offerings. The manager must partner with stakeholders across the enterprise to ensure the successful launch, scale, and adoption of Epic solutions.

The IT Epic Manager will:

• Proactively engage with internal clients and Stakeholders to understand their current and future operational needs. Apply deep domain knowledge, a consultative approach with internal clients, and experience with EHRs across related applications to understand how best to address business needs.
• Manages and prioritizes the daily workload and assignments of team members to meet business needs. Provides input into department goals. Ensures team has appropriate resources and highlights areas of need to manager for resolution.
• Guides analysts through the design, build/configuration, testing, and deployment of the team's core Epic applications, features, and integrations with other supported systems/applications. Performs advanced configuration (or customization, as necessary) to address business needs.
• Manages implementation of core application changes with third-party systems to ensure integration. Assesses or guides others in the assessment of significant integration requirements for the team's core Epic applications.
• Keeps abreast of how the application is being used in other organizations to identify opportunities for optimization, enhancements, etc.
• Manage the team's efforts in support of upgrades. Coordinates with Project Management to establish the team?s deliverables for upgrade tasks and assigned release notes.
• Establish and maintain an open communication channel with staff. Facilitates team meetings to discuss the status of deliverables, shared issues, end-users concerns, and upcoming milestones.
• Provide technical guidance and work direction to staff. Interviews, selects, disciplines, or recommends for discharge employees by Hospital HR policy and practices. May assist in developing the department?s budget.
• May attend and present at national forums (i.e., Epic XGM - Expert Group Meeting, Epic UGM Support - User Group Meeting).

To qualify, you must have:

• Epic certification in one to two applications, specific to the role/department. Epic specialty certifications, as applicable. Boston Children?s will train incumbents as needed.
• Bachelor?s Degree is required; Master?s Degree preferred.
• 5 years of experience in EHR application implementation and/or support, including responsibility for complex builds and integrations. Experience managing multiple EHR applications through the full lifecycle of implementation from go live to optimization.
• Significant experience in the specific domain (operational area) being supported: Inpatient, Ambulatory, finance/billing, registration/scheduling, etc. demonstrating an understanding of the unique challenges of the groups supported and the knowledge and ability to help them shape and optimize their operational processes.

Boston Children?s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.