Senior Manager, Fraud Product Management - Military Veterans

Leads a team responsible for the strategic vision and roadmap for a digital product or products with cross-divisional impact, demonstrating a deep understanding of the digital product(s) and associated business areas. Digital products often have enterprise-wide implications.

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.

Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape.

Responsibilities:

• Hire, evaluate, and supervise crew. Provide guidance and training as necessary to develop crew. Set performance standards, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
  
• Oversee product management activities for multiple products, or one strategic product, with cross-divisional impact.
  
• Influence and collaborate with cross-functional teams to create best practices that drive significant change to the client experience.
  
• Provide guidance and coach product teams towards best practices and learnings. Oversee product teams' support of the messaging, communication, and customer outreach as necessary.
  
• Facilitate strong business support through working with team members to promote a consistent approach to decisions/impacts and client propositions. Drive connection across all appropriate internal and external stakeholders.
  
• Lead the planning, development and implementation of new products with cross-divisional impact. Define and analyze markets, developing detailed product features and requirements, and developing implementation plans.
  
• Influence and employ a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
  
• Participate in and influence ongoing business planning and departmental prioritization activities.
  
• Participate in special projects and perform other duties as assigned.
  

Qualifications:

• Minimum of eight years related work experience, with at least three years innovation strategy and execution experience. Supervisory experience preferred.
  
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
  
• Product management experience in an agile environment required.
  
• Formal people leadership managing product teams preferred.
  

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard's commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse-one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress-from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we're on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care-for our clients, our communities, and each other.

Vanguard's DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report .

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.