Program Support Supervisor 1 | Washington State University - Military Veterans

Program Support Supervisor 1 Online applications must be received before 12:00am on: December 16, 2024 If a date is not listed above, review the Applicant Instructions below for more details. Available Title(s): 107P-YNCSNPS - Program Support Supervisor 1 Business Title: Program Support Supervisor 1 Employee Type: Classified Position Details: The Opportunity: As the Program Support Supervisor 1, you will work as a member of a team that facilitates the collection of scientific survey data in our research lab north of the main campus in Pullman, at the Washington State University (WSU) Research and Technology Park. Your work will involve supervising and training support staff, collecting survey data via phone interviews, data entry, and printing and mailing large scale projects. You will closely work with data collection coordinator and project managers to coordinate, schedule, and monitor program activities to achieve consistency with project goals and timelines. As part of a team, maintain the lab workspace and devise and implement new procedures. Evening and weekend shifts required, as well as travel for field work as needed. Specifically, you will be supervising numerous support staff, who are often current undergraduate students at WSU, in the collection of survey data via a Computer Assisted Telephone Interview system (CATI). Deliver basic job training and specialized project trainings and Voxco CATI trainings to 75-100 employees annually. With delegated authority, you will interview and recommend selection of applicants, assign and schedule work and provide performance evaluations and recommend disciplinary action. Monitor phone interviews conducted by support staff and provide feedback to improve accuracy and ensure quality of data. Facilitating data entry and validation of paper surveys. Print and mail large scale projects which requires use of production printers and assembly equipment. Required Qualifications: High school graduation or equivalent AND three years of applicable experience in the program specialty; OR equivalent education/experience. Program Specialty: survey research, data collection, staff supervision. Ability to work Sunday-Thursday 12:00pm to 9:00pm. Ability to physically work at the Research Park in Pullman Ability to travel. Ability to lift 5-30 lbs repetitively and up to 50 lbs occasionally. Must be able to bend, twist, push, pull, crouch, kneel and stoop. Preferred Qualifications: Recent experience with survey/data collection. Proficient at Voxco or other Computer Assisted Telephone Interviewing (CATI) software. Familiar with how to compile a Data Entry Code Book, and report review and preparation. Additional Information: Area/College : Office of Research Department Name: Social and Economic Research Center City, State, Zip: Pullman, WA 99164 Department Link: Social and Economic Research Center Webpage Monthly Salary: $3,558.00 to $4,740.00 | Range 41, Step A-M | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28 . Benefits: WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the summary of benefits offered by WSU for classified staff and Total Compensation Overtime Eligibility: This position is overtime eligible. FTE: 100% This is a Permanent position. Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34 , engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made. Application Instructions: Applicants must upload the following required documents to their online application. Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Applicants will be requested to provide contact information for professional references within the online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. External candidates , please upload all documents in the 'Resume/CV' section of your application. Internal candidates , please upload all documents in the 'Resume/Cover Letter' section of your application. Required Documents: - Cover Letter - Resume Time Type: Full time Position Term: 12 Month WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply. WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu . Notice of Non-Discrimination WSU prohibits sex discrimination in any education program or activity that it operates compliant with Title IX. Inquiries regarding Title IX and reports of sex discrimination can be directed to the WSU Title IX Coordinator . More information on WSU's policies and procedures to respond to discrimination and harassment are available here: Nondiscrimination statement . To apply, visit https://wsu.wd5.myworkdayjobs.com/en-US/WSUJobs/job/Pullman-WA/Program-Support-Supervisor-1R-12768 Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer. Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-a94629d989af064f85a80fea9c63f52f