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Field Service Engineer - Military Veterans

at General Dynamics

Responsibilities for this Position
Location: USA TX Laredo
Full Part/Time: Full time
Job Req: RQ190549

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Other

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
BI Full 6C (T4)

Job Family:
Field Engineering

Job Qualifications:

Skills:
Critical Thinking, Customer Satisfaction, Problem Solving, Technical Support, Troubleshooting
Certifications:
None
Experience:
2 + years of related experience
US Citizenship Required:
Yes

Job Description:

Field Engineer

At GDIT, people are our differentiator. As a Field Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a Field Engineer joining our team to help main the critical customer systems that allow them to accomplish their mission.

HOW A FIELD ENGINEER WILL MAKE AN IMPACT

Technical Support and Troubleshooting:

Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems.

Conduct root-cause analysis on hardware, software, and network issues to restore functionality.

A Field Engineer is responsible for promoting and providing GDIT products or services in government customer locations.

Maximize customer satisfaction to the greatest degree possible, including cases where they are brought in to resolve an issue.

Installation and Maintenance:

Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems.

Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines, process and procedures.

Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.

Customer Training and Support:

A Field Engineer acts as a liaison between the GDIT program and customers to increase brand loyalty. In addition, they must possess strong communication abilities to increment customer satisfaction.

Act as a resource to train end-users on proper system use, maintenance, and troubleshooting procedures.

Offer remote support to government clients as needed, guiding them through troubleshooting steps when on-site visits are not feasible.

Maintain a productive working relationship with direct and indirect customers while protecting the business interests.

Assist with customer needs and strive to resolve any issues in a prompt manner.

Documentation and Reporting:

A Field Engineer must work well under deadlines and have problem solving skills. They create performance reports, as well as manage complex projects across different sectors or states.

Maintain detailed documentation of service visits, including issues identified, solutions provided, and future recommendations.

Report recurring issues and potential improvements to the GDIT program engineering and product teams for continuous improvement.

Collaboration and Communication:

Work closely with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.

Act as a liaison between the customer and the company to ensure smooth communication and clear expectations.

Provide support for GDIT business plans and initiatives. Paying substantial attention to detail and organization to present a positive company image on the road.

. Must follow strict company and industry privacy regulations. They must create effective technical reports, and present to customers on a regular basis, as well as cultivate new commercial relationships and develop strong partnerships with vendors. They report to the service manager in their department.

WHAT YOU'LL NEED TO SUCCEED:

Proficiency in troubleshooting hardware, software, and networking issues.

Ability to read and interpret technical manuals, schematics, and wiring diagrams.

Excellent communication skills and the ability to explain technical concepts to non-technical users.

Strong customer service orientation with a problem-solving mindset.

Ability to work independently, manage time effectively, and prioritize tasks.

Will need to drive to customer locations (sometime remote) located in the assigned area of responsibility daily to perform routine maintenance and troubleshooting

GDIT will provide company vehicle

Provide technical field support for company products by servicing sites and/or delivering or installing equipment.

Resolve maintenance and operational issues in the field.

Perform troubleshooting procedures.

Education: Bachelor of Science preferred; High School diploma mandatory

Required Experience: 2+ years of related experience. In addition, previous working experience in information technology, network operation or security operation centers may be helpful.

Required Technical Skills: Experience with Communication systems including Microwave, Radar, and Video surveillance systems (RVSS) a plus

Must have a valid driver's license

.Security Clearance Level: Must be able to obtain a Public Trust BI required

Location: Remote work, must be local to Laredo, TX

US Citizenship Required

GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
50-75%

Telecommuting Options:
Remote

Work Location:
USA TX Laredo

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

PI256004522

Laredo, TX

General Dynamics

General Dynamics is a global aerospace and defense company.

Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.

General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.

Who We Are Looking For 

General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization.  We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.

Should I Apply?

At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!

What Happens After I Apply?

Once you click ‘Apply Now’ on a General Dynamics posting, you will be re-directed to fill out an application on General Dynamics career page.  In order to be considered for next steps, please complete the application on General Dynamics career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once General Dynamics reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

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2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your military or civilian background and how it relates to the position. 

5.     Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!

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