Senior Operations Engineer /Team Lead - Military Veterans

Cloud Lake Technology is looking for a Senior Operations Engineer /Team Lead to support a Department of Homeland Security (DHS) prime contract that provides comprehensive support services for Customs and Border Protection (CBP) to include planning, building, testing, deployment, stabilization of workstation changes, software distribution, patch management, service management, and program and administrative management related tasks.  Responsible for administration of a distributed Windows desktop environment, utilizing enterprise-scale technical experience with cloud and hybrid infrastructures, and internet-based devices. The ideal candidate will perform as a Team Lead to work collaboratively with various teams providing Tier III/IV support to end users through the effective use and management of the enterprise ticket management system with expedient resolution to trouble tickets, service requests, break fixes, and change requests. As part of this technical role, you will also serve as the Operations Team Lead for Windows-based systems.   To join our team of outstanding professionals, apply today!

This Hybrid position requires that you live within commuting distance from Ashburn, VA.

• Manages the operations and maintenance of the configuration management, patch management, application deployment and device imaging Windows-based solutions 
• Performs administration and systems management functions to maintain stability, interoperability, portability, security, and scalability of system architecture 
• Evaluates, tests, and integrates workstation changes 
• Ensures implementation of security and compliance features 
• Provide operations and maintenance support of Microsoft Endpoint Configuration Manager, infrastructure, patching, and updates to include troubleshooting issues when they arise. 
• Performs Tier III/IV troubleshooting of issues pertaining to client workstation systems and distribution points 
• Fulfills requests for ad-hoc reporting and information regarding client workstation systems 
• Fulfills end user and change requests for operational engineering assignments pertaining to software deployments, security updates, and overall configuration of client workstation systems 
• Writes technical support documents, develop technical approaches, and provide recommendations to improve upon current processes where necessary 
• Provides technical leadership on major tasks or technology assignments.  
• Establishes goals and plans that meet project objectives 
• Ensures preparation and delivery of daily system health reports 
• Drives technical innovation and process improvement efforts  
• Leads, motivates, and communicates with your technical team to ensure that technical requirements are met 
• Supports corporate initiatives and projects as needed.

• The candidate shall possess 5+ years of hands-on experience demonstrating a proven track record in successfully administering and managing complex information technology systems, with a focus on Microsoft Endpoint Management solutions, Microsoft Endpoint Configuration Manager (MECM) and Microsoft Intune. This includes real-world experience verifying stability, interoperability, portability, security, and scalability of system architecture, specifically within Windows OS environments. Candidates should demonstrate proficiency in configuring and managing Active Directory, implementing security and compliance features, and optimizing endpoint solutions
• The candidate shall currently have a bachelor's degree in Cybersecurity, Computer Science, Computer Information Systems, or Information Technology. Demonstrated hands-on experience of 9+ years in configuring and managing Microsoft 365 services, implementing security and compliance features, and optimizing endpoint solutions will be considered in lieu of a college degree
• Relevant Certifications in either A+, Security+/Network+, OS, Entra, Intune, MECM and/or Microsoft 365 Desktop Administrator Associate, Microsoft 365 Certified Administrator Expert, Microsoft 365 Certified Endpoint Administrator Associate are preferred 
• Expert level Mastery utilizing and maintaining enterprise management systems with Microsoft Endpoint Configuration Manager to include management of assets, collections, software distributions, updates, and reports/queries 
• Excellent written and verbal communication skills (written and verbal) with experience briefing senior federal executives
• Be able to obtain and maintain a favorable CBP suitability determination 
• Must be a U.S. citizen 
• Ability to obtain a Top-Secret clearance is preferred as responsibilities in program/portfolio management grow within the company
• Knowledge of application virtualization using App-V (or similar product)
• Experience using Microsoft Deployment Toolkit (MDT) (or similar product) for the purpose of building and maintaining reference images
• Experience using Microsoft Endpoint Configuration Manager Task Sequences (or similar product) for the purposes of building or performing Operating System Deployments (OSD) requiring multiple steps
• Ability to multi-task and be creative and innovative in a dynamic, fast paced matrix team environment
• Use of Remote Admin Tools as well as Hyper-V systems for building and validating test cases
• Experience with M365, Entra, Intune, Graph API, and workflow automation tools such as SCORCH and Power Automate are a plus
• Experience with LAPS and BitLocker a plus
• Expert level understanding of cybersecurity ramifications of group policy settings.
• Experience with STIGS a plus
• Excellent data analysis skills
• Excellent command of English (written and spoken) and presentation skills
• Excellent interpersonal, organizational, and problem-solving skills, including a superior ability to work effectively at the highest levels within an interagency environment on complex issues requiring consensus-building
• Demonstrated ability in developing effective professional and interpersonal relationships with peers and colleagues across multiple functional groups and external partners
• Ability to balance responsibilities among assigned activities; including the ability to manage transitions effectively from task to task, and proven adaptability to varying customer needs

Work Where it Matters 

Cloud Lake Technology, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. 

At Cloud Lake, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. 

For our shareholders, Cloud Lake provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. 

For our government customers, Cloud Lake delivers highly specialized, data-centric services and technology solutions that break down organizational boundaries and transform mission delivery. 

As a Cloud Lake employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to career growth opportunities.