Customer Service Representative - Military Veterans

Client Support Representative

The focus of the Client Support Representative role is to provide outstanding customer care, problem resolution and request processing for Garda clients.

Responsibilities

This is a critical role at GardaWorld. In order to succeed the Client Support Representative must professionally engage with clients to fulfill their requests in a timely and customer-friendly manner. Tasks will include but not be limited to:

• Respond to inbound customer service requests in a professional manner via phone, fax and email.
• Proactively contact clients and internal partners to resolve issues and to collaborate on client solutions.
• Deliver results per customer-driven service level agreements and quality focus.
• Utilize tools, resources and technology to provide exceptional customer care.
• Adhere to company policies, standards and metrics for customer service activities.

• Work across teams to resolve customer needs and to expedite service requests.
• Partner with Sales and Account Managers in support of new and existing customer opportunities.

• Partner with Operations, Account Support, Support Services, Recon/Investigative Research, IT and Billing/Collections with a focus on ensuring consistent and coordinated efforts between the teams.
• Client Support Representatives are evaluated by their achievement of key measures, individual performance, work quality, productivity and customer satisfaction results.

Job Requirements:

• This position requires a high school diploma, Bachelor's degree preferred or relevant customer service experience

• Knowledge or experience in armored transportation, currency processing or related field is preferred.
• Three years of experience in a high volume, deadline oriented call center environment is required.
• Familiarity with Microsoft Office for Windows (Outlook, Word, Excel, PowerPoint and Access) is required; experience utilizing Siebel CRM software is strongly preferred.
• Position requires advanced knowledge of business office operations
• A minimum typing speed of 45 wpm is required. Typing speed is tested during the interview process.
• Call Center Technology, CRM and Telecommunication technology experience required.

• Adaptability - Flexible in a rapidly changing environment. Ability to multi-task and prioritize issues in a complex environment
• Attention to Detail - Attentive to all aspects of a task or work environment; alert; accurate.
• Relationship Management - Ability to develop positive relationships with and between co-workers and/or employees or other departments
• Communication - Clear, understandable, and grammatically correct presentation of information
• Client/Customer Focus - Dedicated to meeting client expectations; able to develop and maintain relationships with clients; resolve client's conflicts
• Organization/Time Management - Plans and prioritizes work; manages time pressures; deals with pressure through good planning
• Strong written and verbal communications skills.

BENEFITS & COMPENSATION:

We offer competitive wages and a great benefit package for full time employees: medical, dental, vision, holiday pay, paid vacation, 401K plan and much more! Candidate must meet the company's hiring criteria.

EOE, Drug Free Workplace