Manufacturing Customer Care Rep - Military Veterans
at Kelly
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Kelly Services is seeking an experienced Customer Care Rep in Elgin, IL. Candidate must have food manufacturing experience.
This is a Direct Hire, Permanent position, meaning you will be hired permanently with our client and offered their competitive benefit and vacation package upon hire.
Our client is rapidly growing and offering advancement opportunities to help build your career and skillset. They offer a culture that is second to none, where you will immediately feel like part of this company. They are a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success. Our client offers an excellent training program, with an excellent internal promotion rate.
Interested candidates can reply to this ad, or send their updated resume to: nancy.spisak@kellyservices.com
Can also call Nancy at 630-506-8757
Salary: $65k
Mon-Fri daytime hours
Job details:
- Accurately and timely input of customer orders received by email, phone, fax, or third-party purchase order systems
- Receiving, reviewing, then executing entry of the customer purchase orders into a system
- Managing returns from customers (RMA)
- Updating orders when a customer needs to change their order (all by working internally with individually departments)
- Provide order confirmations to customers within 24 hrs. of order entry.
- Provide prompt and continuous follow up to customers and as required to Operations and Sales to ensure delivery commitments are met.
- Deal directly with customers by telephone, email, and Teams to provide information regarding product availability, pricing previously determined by CDM, specifications and estimated delivery dates.
- Answer incoming phone calls to the regional office.
- Provide available regulatory and technical document packages to customers as per customer requests
- Proactively contact existing customers to inquire about potential upcoming orders based on specific order history
- Respond promptly to customer inquiries, handle and resolve customer complaints and issues
- Schedule transportation for customer orders and follow up to ensure and confirm delivery.
- Support Accounting Team with any finance requests related specific customers
- Assist with specific customer contract requests as required to communicate pricing directly to customer
- Responsible for updating customer information (i.e., contact information, customer product Identifications, etc.)
- Record details of inquiries, comments and/or complaints and develop steps necessary to resolve issues, ensure the CDM’s are informed about issues and resolution
- Actively work with other departments to ensure customer excellence, production, shipping, and replenishment
- Complete all other duties as assigned.
- Ensure compliance with all health and safety regulations, GMP’s and HACCP requirements.
Skills and experience:
- Post-secondary education, college diploma or equivalent experience and proficiency
- Warehouse Customer Care/Service experience or equivalent, minimum 3 years.
- Experience in the food industry is considered an asset
- Must have strong interpersonal, multi-tasking skills and time management
- Must have strong relationship building skills
- Must have intermediate computer skills (MS Word, Outlook, Excel)
- Must have strong communication (Verbal and Written) skills
What are the perks?
• Job stability
• Open door policy
• Very supportive management team
• Working for a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success
• Lots of room to grow
What are the benefits?
- SIMPLE IRA matching contribution up to 3% of gross salary after 1 year
- They observe 11 company paid holidays in a year
- Minimum of 3 weeks’ vacation to start
- 6 PTO days in a calendar year, 0.5-day accrual per month
- Educational assistance program (including industry certifications)
- 100% PAID Benefits through BCBS and Insurance policies such as LTD, AD&D.
Interested candidates can reply to this ad, or send their updated resume to: nancy.spisak@kellyservices.com
Can also call Nancy at 630-506-8757
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Elgin, IL
Why Kelly - Since 2011 we have placed over 16,000 Veterans
Need More?
Kelly applies targeted recruiting initiatives to the Veterans population (in all stages of transition) by aligning customer defined requirements with military skills and experience. The transition from military to civilian life can be stressful and complex for veterans, and our staff is trained to assist in this transition. Unlike our competition, Kelly places these resources without geographic or industry constraints, offering our customers and our employees greater flexibility. Kelly has a wide variety of local opportunities, for Veterans and their spouses, within our workforce solutions as well as national recruiting programs on behalf of our customers. Kelly’s leading placement opportunities for Veterans are within Information Technology, Engineering, Science, Light Industrial and Call Center.
Our specially trained Veteran recruiters are armed with a number of tools to help Veterans obtain roles that match their potential including skill translation tools, leading Veteran- centric job boards and Veteran/spouse social media networks, among others.
Through Kelly’s vast branch network, we are closely located to the majority of major military installations across the United States. Kelly recruiters participate in onsite and virtual military career fairs as well as advertise through local and national Veteran job boards. In recent years, over 150 Kelly branches have worked directly with their local military installations to recruit spouses and transitioning personnel. These teams not only engages with transitioning talent from local bases, but also have a strong focus on Veterans in areas where the military has identified high Veteran unemployment. This approach ensures that military talent is engaged and shared across the centralized military recruiting team and documented in a centralized database, so that other Kelly locations can benefit from hiring or relocating this valuable pool of talent.
Our focus on military recruiting is a win on multiple levels. Kelly gains top talent with the skills needed to excel; our clients receive the benefit of that talent to help them compete in an ever challenging business landscape; and Veterans receive gainful employment in line with their skills and abilities to ease the transition to the next phase of their lives.
A People Company, Staffing the World
Kelly founded the temporary staffing industry in 1946, and has maintained a leadership position through the years based on a valuable premise: we invest in people. Today that focus benefits our customers wherever they operate around the globe - in a growing number of specialized fields. And we’ll continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs, both locally and worldwide.