Outside Parts & Service Sales - Military Veterans
at John Deere
- Pay $45,000 - $55,000 / year
Builds customer relationships by traveling to and/or calling on customers to perform follow-up activities for parts and services sales, addresses customer concerns, promotes aftermarket sales, and collects equipment information in order to provide the highest level of external and internal customer service with a main focus on increasing parts and service sales
BASIC FUNCTIONS AND RESPONSIBILITIES
Markets parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspections
Communicates customer complaints to the appropriate department(s) to achieve a quick resolution. Follows the resolution process so that maximum customer satisfaction may be achieved
Provides parts and service solutions to the customers (maintenance and repair)
Assists with counter sales to support customer needs, including Saturday work as required
Responsible for the coverage, retention, development and acquisition of all customers within an assigned
territory or sales market for parts and service
Collects and updates customer equipment information (serial numbers, hours, number of rows, etc ) for use in parts, service, and sales marketing promotions
Provides parts and service solutions to the customers (maintenance and repair)
Delivers parts to the customers as required (include pulling parts and loading for the day)
Provides feedback about pricing and promotions of competitors
Regularly cleans and properly maintains company vehicle as to protect company assets and to represent Quality Equipment professionally
Attends required training meetings designed to promote overall employee and dealer development
Provides constructive input on parts and service marketing plans
Assists with after hours parts phone service, when necessary
Other duties, as required, for overall location functionality
EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS
High School Diploma or equivalent experience
1+ year experience in Parts Department operations
Ability to use standard desktop applications, such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Ability to work extended hours and weekends
Excellent customer service skills
AG background, preferred
Valid drivers license for potential driving situations
Must maintain driving records per insurance carrier standards
PHYSICAL DEMANDS
Weight Requirements: Lifting up to 50 lbs.
Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long duration of time
Visual: Working with PC, smart devices and close detailed work
Driving: Occasional Short and long distances
Dexterity: Ability to grasp and manipulate standard tools and office equipment
United States / Remote
We at John Deere are passionate about finding a way to give back to those who have served our Country. Working for a John Deere dealership or factory is bigger than just a job. It's growth in oneself, on a path to achieving all you hoped to accomplish. It's pride in your community, from the first customer you serve to supporting the community. It's knowing that what you do helps to feed, clothe, and shelter the world. It all starts with you. Starting here. Starting now!
Interested in joining the industry's best? At John Deere, veterans will find:
• A higher sense of purpose – helping those the farmers and infra-structure workers that feed and shelter the world
• A team-based environment focused on supporting the customer
• A never-ending desire for continuous improvement - We are looking for leaders, change agents, different perspectives
• Market leading pay and benefits
John Deere actively welcomes transitioning active duty service members to participate in internship opportunities at our dealership and factory locations across the United States. Timing of the internship is mutually agreed upon between the service member, her/his commander. Potential opportunities include:
• Dealer technicians – Nationwide opportunities
• Factory production roles at 16 major facilities– assembly, welders, machinists, skilled trades
• Support roles – IT, supply chain, logistics, engineering, human resources
How to apply:
Check out our open opportunities to the right for more information and to apply.
Once you click ‘Apply Now’, John Deere will receive a notification with your information. In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile. Once John Deere reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
Discuss Your Career Options with a Veteran at John Deere Today!
All interested service members and veterans can learn more and fill out a contact card at https://www.deere.com/MilitaryCSP. We will connect you with a John Deere veteran to discuss all potential options/matches.