Principal, IT Business Systems (Volunteer Management) - Military Veterans

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.  

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. 

At the American Red Cross, your uniqueness can shine!  

WHAT YOU NEED TO KNOW ABOUT THE JOB:

The Principal, IT Business Systems  for Volunteer Management Solutions (VMS) collaborates with business clients and vendors to configure and deliver system functionality and program activities across the enterprise-wide volunteer management system for various business lines. This role involves driving high-level architectural discussions, leading design meetings, understanding user stories, and translating them into technical features. The Principal will review system designs, estimate effort levels, configure the system, update technical documentation, and conduct system testing to implement functionality.

Key responsibilities include understanding the organization’s volunteer management systems and business initiatives, developing technical requirements, and designing systems for complex business logic and interfaces. The Principal provides technical guidance, helps remove blockers, and collaborates with the product team to implement best practices in volunteer management technology.

The enterprise-wide volunteer management system, Volunteer Connection, enables all Red Cross units to manage volunteers throughout their journey with the organization, from recruitment to placement, engagement with multiple departments, deployment on large-scale disasters, and more. This system functions similarly to an HR system that manages employees within an organization.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States with a preference to work East Coast or Central hours. 

Standard work hours are: Mon – Fri, and this position need to support off-hours releases and a rotational on-call schedule.  

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

•    Serve as an expert on business unit technology best practices, techniques, and methods.  Research, analyze, and apply emerging trends to volunteer management products and operations.  Contribute strategic expertise to large-scale initiatives.

•    Lead and analyze business and user needs, emerging technologies, and risks to make recommendations.  Define the product scope, develop technical specifications, and design in collaboration with the product team, vendor team, and business stakeholders.  Ensure systems are optimized to support business objectives and processes.  

•    Assess, configure, review, and test the delivery of technical solutions and integrations related to product roadmap, implementations, releases, and systems modifications.  Provide technical expertise and assessments to the business units, product team, and internal IT members.

•    Monitor implementation progress and performance against established metrics.  Use tools to communicate regular project management updates to stakeholders, informing them of project statuses, issues/risks, and recommended solutions. 

•    Identify, troubleshoot, and resolve problems, gaps, and challenges in software engineering processes, including applications, mobile apps, integrations, and production issues.

•    Responsible for analyzing system data and metrics to assess performance and make data-driven decisions.

•    Provide training and guidance to other staff and volunteers.  Lead and contribute expertise to the product roadmap and foster effective teamwork.

•    Support off-hours releases and coordinate outages with stakeholders

•    Rotations for on-call schedule for high-priority tickets 

•    Other responsibilities as assigned

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Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Qualified candidates must be authorized to work in the United States.  The American Red Cross does not sponsor employment visas.

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WHAT YOU NEED TO SUCCEED (required/minimum qualifications):

•    Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

•    8+ years of experience in a similar role

•    Experience leading technical solution design sessions, ability to ask hard questions, suggest best practices technology solutions, and efficient ways of implementing and configuring business processes.

•    Demonstrate an understanding of integration architecture, experience in SQL queries, and complex real-time and batch integrations.

•    Demonstrate an understanding of complex business operations and processes.

•    Excellent analytical and detail-oriented skills with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.  

•    Experience with Agile/Scrum methodology and related tools (E.g., Jira, Confluence) is required

•    Excellent oral and written communication skills, able to form business partnerships and frame issues and solutions for a wide range of business stakeholders.

•    Self-motivated with the ability to work independently and willingness to be part of a team, and contribute to the growth and development of the team: ideas, knowledge, assistance, expertise, and mentoring. 

•    Excellent analytical and problem-solving skills and a strong willingness to see a problem through to its resolution.

•    Ability to work extended hours/on-call support as needed to support any major outages, new releases, disaster support, etc. 

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

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PAY INFORMATION: 

The starting annual salary range for this position is $120K - $125K. We do not offer an annual bonus for this role. 

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. We will review specific salary information at the time of phone screening based upon your location & experience.This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. 

•    Medical, Dental, & Vision Plans 

•    Health Spending Accounts & Flexible Spending Accounts

•    PTO + Holidays 

•    401K with up to 6% Match 

•    Paid Family Leave

•    Employee Assistance Programs 

•    Disability and Insurance: Short + Long Term 

•    Service Awards and Recognition

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