Genetic Testing Coordinator - Military Veterans

The Division of Cancer Genetics and Prevention is a team of medical oncologists, gastroenterologists, geneticists, genetic counselors, and nurses who provide cancer risk assessment and comprehensive recommendations for managing cancer risk. We provide thoughtful partnerships with primary and specialized health care providers in order to offer exemplary cancer risk assessment, genetic counseling and testing, dedicated monthly patient reviews, and continuing educational resources in the complex and dynamic field of cancer genetics. Our unique partnering of a physician and genetic counselor provides expertise in the assessment and management of inherited cancer syndromes including hereditary breast and ovarian cancer, Lynch and other gastrointestinal syndromes, and all other cancer syndromes across the spectrum of inherited cancer risk. In addition, the team is prepared to assist with the introduction of newer genetic testing methods and the germline aspects of personalized cancer medicine.

The Genetic Testing Coordinator (sometimes referred to as Genetic Counseling Assistant) provides administrative support to Genetic Counselors in the Division of Cancer Genetics and Prevention. GTCs assist in the coordination of genetic testing and the management and communication of results.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

• Facilitate an in-person standardized video education appointment with patients regarding their options surrounding genetic testing.
• Collect genetic testing consent and family history from patients face to face.
• Answer patient questions regarding the logistics of genetic testing.
• Have knowledge about the parameters of the role and maintain appropriate communication with the genetic counseling staff to escalate patient questions and concerns.
• Pivot quickly to accommodate changes in the clinical schedule.
• Prepare for clinical appointments and manage the communication and follow up regarding genetic test results with referring providers and genetic counselors as needed.
• Enter personal and family history, test results, and other information into pedigrees housed in the Progeny database.
• Manage phone and electronic inquiries from patients and DFCI providers
• Complete test requisitions to outside genetic testing labs via electronic and paper formats.
• Package biological samples for outside lab analysis.
• Communicate with genetic counselors for testing information and gather patient medical information from the electronic medical record.
• Assist genetic counselors with various administrative requests, including faxing releases, mailing letters, and saving records into patient folders.
• Assist in drafting letters of medical necessity.
• Maintain a patient database for all Division of Cancer Genetics and Prevention patients who undergo genetic counseling at satellite, affiliate, and main campus locations.
• Assist with the tracking of results, patient letters, and pending testing.
• Manage insurance authorization processes through established testing criteria with occasional phone contact with outside labs and patients if further information is needed.
• Manage incoming faxes.
• Manage email requests directed towards genetics.
• Prepare and distribute genetics patient letters.
• Communicate with outside laboratories and insurance companies regarding genetic testing questions and insurance coverage.
• Prepare and facilitate patient review meetings
• Recognize time sensitive issues and appropriately respond using standard operating procedures and critical thinking skills.
• Ensure quality clinical care and adherence to standard operating procedures and compliance requirements.
• Collaborate with team members to ensure seamless coverage and task management in times of full and partial staffing levels.
• Meet regularly with team members for assessment and quality improvement issues.

• Bachelor's Degree required
• 1 year of administrative and/or customer service experience preferred
• Knowledge of medical terminology and cancer genetics is a plus
• Experience working in a medical or scientific research setting or comparable technology orientated business environment preferred.
• Ability to comprehend and implement new concepts or modifications to processes requests quickly.
• Ability to function as an integral member of the team.
• Excellent communication, organizational, and customer service skills.
• Strong attention to detail.
• Must possess the ability to multi-task and problem solve on the spot.
• Excellent interpersonal skills and the ability to communicate and relate effectively with diverse groups of patients, medical personnel, and research staff via in-person, phone, and e-mail contact.
• PC proficiency required.

PATIENT CONTACT: Direct patient contact with Adult and Pediatric patients of all ages and populations and communication in-person, by phone, written letter and patient portal (Partners Patient Gateway).

WORKING CONDITIONS: Ability to operate computer, keyboard, telephone system and standard office equipment required. While performing the duties of this job, the employee is occasionally required to stand, sit, walk; use hands to handle objects and office supplies, reach with hands and arms.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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