Service Manager - Military Veterans

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. United Ag & Turf NE serves customers in a variety of industries such as commercial, construction, and agricultural, as well as consumers. United Ag & Turf NE strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.Purpose:Responsible for managing Service Department operations at the branch to provide the highest level of external and internal customer satisfaction. Work closely with other leaders and employees in the store to ensure building operations remain safe, secure, and well-maintained. Attract, retain, and effectively engage Service Department personnel.Performance Expectations:

• Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge
• Ensures timely completion & invoicing of all service repair orders to maximize department profits and customer satisfaction
• Resolves elevated customer issues as needed with a high level of customer service; escalating if needed
• Participate in regular team meetings between department managers to identify and implement ways to foster teamwork between departments at their branch location
• Assists in the development and execution of effective Service Department policies and processes
• Creates annual branch Service Department forecast & goals, in alignment with financial & operational objectives
• Executes Service Departments strategic & marketing plans and regularly reviews progress to ensure achievement of goals
• Effectively communicates with the Corporate Service Manager, Branch Parts Manager and branch personnel
• Responsible for hiring, training and development of service personnel
• Completes performance reviews of service personnel and delivers appropriate corrective action and discipline as needed
• Ensures all department tools, equipment and vehicles are in good working order
• Identifies and develops new customer and business opportunities to achieve department growth
• Ensures a professional appearance of the facility, assets, personnel and surrounding property promoting a positive reputation in the community; identifies opportunities for improvements and makes requests to leadership as needed
• Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
• Ensures safety compliance within the Service Department

Experience, Education, Skills, and Knowledge:

• Bachelors degree preferred, or equivalent experience required
• 2 years of equipment industry or service experience
• Excellent customer service skills and follow through ability
• Familiar with the equipment industry, John Deere and competitive products preferred
• General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment
• Ability to manage personnel and adhere to company policies and procedures
• Ability to use standard desktop load applications, email, internet functions and Service Advisor
• Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis
• Neat and clean personal appearance (in accordance with company policy)
• Ability to write and speak effectively to individuals and groups
• High level of attention to detail and accuracy of information
• Solid understanding of financial principles relative to Service Department operations and company business systems
• Ability to create, analyze and interpret internal reports and provide feedback with areas of improvement
• Exhibits necessary skills to effectively manage a fast-paced environment
• Exhibits strong desire to expand personal development
• Ability to work within and promote a strong team environment across all departments
• Exhibits a willingness to accept additional assignments
• Achieves and maintains forklift certification
• Ability to travel for customer service and training as needed
• Clean drivers record and valid drivers license

• Physical Effort: Service Managers must be capable of moving objects weighing up to 50 pounds unassisted. They must be able to maneuver on/under heavy equipment and around construction/agricultural sites with loose-footing and irregular terrain. Service Managers must be able to operate a motor vehicle both day and night. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit; stand; and walk
• Working Conditions: As a Service Manager, you must frequently visit the service and repair shop to perform many of your tasks and duties. Within the shop, there are hazardous working conditions such as electrical, mechanical, and power equipment. There is risk of exposure to dirt, grease, fumes, cuts, bruises, strains, loud noises, etc. To combat these potential dangers and risk hazards, Service Managers must follow strict safety procedures, proper equipment safety, and PPE.

Job Type: Full-timeBenefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

* Under the American with Disabilities Act, an employee must be able to perform the essential functions of this position with or without a reasonable accommodation, as well as possess the skills, experience, education and other job-related requirements necessary for the position. If an employee has a disability, the company will engage in an interactive discussion with the employee to determine if a reasonable accommodation that does not create an undue hardship for the company is available.*