Group Reservations Coordinator - Military Veterans
at Aimbridge Hospitality
Job Summary
The Group Reservations Coordinator works closely with Sales & Marketing Accounting Conference Services and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.
Responsibilities
QUALIFICATIONS:
- High School graduate or G.E.D. equivalent.
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook MS Word and Excel required.
- Experience with Group Sales computer systems including Delphi and SMS
- Occasional evening and weekend work to meet deadlines.
- Capable of using multiple systems at the same time
- Self-starter results-oriented team player and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic evolving environment
- Keep updated files on all upcoming groups upon receipt of turnover.
- Ensure accuracy between the Delphi and SMS systems (room blocks rates cutoff dates).
- Detail each Group profile and/or reservation with Group specific information (rate rate code deposits location requests package inclusions contract concessions etc).
- Build rates and inclusive packages specific to each Group (create routing profiles deposit policies cancellation policies etc.).
- Process travel agent commissions.
- Act as liaison between group and central reservations.
- Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
- Manually assign specific accommodations based upon feature and/or location requests.
- Provide reservation and pick up reports upon request.
- Cross reference Group resumes with system information and ensure accuracy.
- Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference
- Services Coordinator (Via phone if not available to attend in person).
- Review no shows from previous night and make corrections as needed.
- Assist accounting in verifying and correcting group guest's folios.
- Ensure all group functions and audits are completed in an accurate and timely fashion.
- Communicate effectively communicate with Call Center Manager Business Analyst Sales
- Manager and Conference Services Coordinator and group meeting planner.
- Performs other duties as assigned by hotel/department leadership.
Just two blocks from the Pennsylvania Convention Center, the Sheraton Philadelphia Downtown is walking distance to Love Park, the Franklin Institute, and the iconic Philadelphia Museum of Art. Guests can take advantage of our newly renovated fitness center equipped with Peloton bikes. Relax at our welcoming Terrace restaurant or bar and coffee shop, the Local. Our 759 reimagined guest rooms feature comfortable beds that invite guests to wind down after a busy day, as well as fantastic views of the Benjamin Franklin Parkway, a scenic boulevard that runs through the cultural heart of Philadelphia. For meetings, our planning and banquet staff transform our 58,000 square feet of flexible event space into the perfect venue for conventions, board meetings, or any occasion anyone wants to celebrate.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Philadelphia, PA
Impactful connections, great experiences, and positive opportunities are core to our culture of shared success. It’s about belonging, and it is the foundation of our Values and our identity. Everyone has a place at Aimbridge Hospitality. It’s why we support an inclusive workplace with team members as diverse as the properties we operate. And it’s reflected in the encouragement and support we build into all that we do. Together, we open our doors with a welcoming spirit so that every associate and person we serve has a place to belong.
Aimbridge Hospitality is a place for growth. People come here and grow with us. Associates can join at any level and rise to be their best while helping to define hospitality with a global leader. Here, people can learn while they earn with some of the best team members around. We encourage our talent to become better and grow every day by providing access to the training and technology they need to shine.
What We Do
We are passionate about connecting great people to great experiences in exciting destinations. And with more than 1,500 hotels in over 20 countries, we’ve mastered the art of connection. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other – for our customers and our team members.
If you’re ready to grow, learn and connect with a team of dynamic colleagues with a passion for excellence, come on in, the door’s open.