IT Service Desk Analyst (Tier 1) (On-Site Position) | Saint Louis University - Military Veterans

Job Duties Provide end users with hardware, applications, system and network technical support to clients both locally and remote, via phone, email and remote tools. Provide end user support as needed. Provide, maintain, and improve upon excellent customer support. Supporting MS Office 365, Zoom, Panopto, Citrix Remote, Paper Cut, other applications as necessary. Basic troubleshooting for complex issues throughout the company infrastructure Provide Tier I support to associates and clients Follow up on outstanding requests and ensure timely resolution Work closely with Tier II, Campus Manager to ensure issue tracking and proper assignment of tasks is being completed daily. Remotely support audio and video or classroom technology equipment All other duties as assigned Knowledge, Skills and Abilities Knowledge and proficiency of MS Office 365, Windows OS, MAC OSX, Android, iOS. Knowledge of collaboration tools such as Zoom, Team, Skype, etc. Remote Support Tools ITSM (Ticketing systems) Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android) Basic hardware and software troubleshooting skills Basic networking knowledge Basic Active Directory experience Attention to detail High sense of urgency Minimum Qualifications Associates degree in Information Technology related field is preferred or equivalent years of experience, plus one to three years of work experience