Lightstream Fraud Investigator II - Office (San Diego) - Military Veterans

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for analyzing and resolving complex fraud scenarios across multiple systems and products. Responsible for making independent decisions including identification, investigation, and resolution of high risk or sensitive fraud cases.

ESSENTIAL DUTIES AND RESPONSIBILITIES 
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.   

1.    Ability to proficiently use a variety of fraud management tools and systems to identify, investigate and mitigate complex fraud activity across multiple products and services. 
2.    Proficient understanding of all applicable regulations to ensure any information provided is in compliance. (Regulation E, Regulation Z, UCC, Federal Credit Reform Act (FCRA), Regulation J, Regulation CC, NACHA, Bank Secrecy Act/Anti-Money Laundering/Patriot Act (BSA/AML), Telephone Consumer Protection Act (TCPA), Office of Foreign Assets Control(OFAC) and Identity Theft red flags.) 
3.    Use critical thinking skills to make well supported decisions relative to the alert type and risk identified. 
4.    Utilize internal and external applications to assist in the investigation and research of all applicable alerts and risk identified. 
5.    Investigates and resolves document manipulation cases, first party fraud concerns, and identity theft disputes on applications and accounts for the portfolio. 
6.    Identifies, investigates, and escalates potential fraud trends, potential rings, and scams to Fraud Manager.  
7.    Provides daily oversight and configuration of fraud monitoring systems.  
8.    Makes recommendations and drives implementation on improved or new operational procedures which help mitigate fraud, reduce false positives and increase efficiencies. 
9.    Logs and maintains fraud incidents within Truist’s fraud case management system. 
10.    Facilitates fraud related projects which may include assessing or onboarding new fraud tools, teammate training programs, or other projects assigned by management. 
11.    Performs daily review and audit of funding files to identify fraud, misrepresentation, or customer service issues while escalating urgent issues to management’s attention.  
12.    Collaborates with Enterprise teams on open fraud investigations, Hold Harmless, and ACH Recalls 
13.    Submits timely completion and response to the BSA/AML teams for OFAC review, documentation requests, and general inquiries and escalates to management as needed. 
14.    Communicates technical issues, problems, and solutions to both a varied audience of technical and non-technical personnel. 
15.    Effectively communicates emerging and/or changing risk and related control opportunities and enhancements to senior management 
16.    Supports fraud process training for staff, manager projects, and system enhancements.  
17.    Meet/exceeds monthly performance requirements as evidenced by Ongoing and QC Reviews. 
18.    Collaborate with cross-functional teams and management within Operations to mitigate fraud risk. 

      
QUALIFICATIONS 
Required Qualifications: 
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1.    Bachelor’s Degree  
2.    Proven mastery of the Fraud Investigator 1 job responsibilities 
3.    Ability to work in a fast-paced, multitasking, and team-oriented environment 
4.    Strong verbal and written communication skills 
5.    Ability to focus on tasks at hand, interpret information logically to solve problems, and answer questions via phone and email appropriately 
6.    Ability to provide clients and teammates with excellent service 

 
Preferred Qualifications: 
1.    Banking Fraud Operations Experience 
2.    Cyber/Digital Fraud Experience 
3.    Strong knowledge and insight on latest industry trends and fraud practices.  

The annual base salary for this position is $75,000 - 85,000

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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