Account Manager I - Military Veterans

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

Responsibilities

1. Support the implementation of creative strategies to attract, manage and retain potential blood drive Sponsors and feeder groups for existing blood drives.

2. Utilize prescribed methods to ensure efficient scheduling of blood drives by assigned Sponsors.

3. Provide routine organizational and operational support to sponsor contact.

4. Coordinate activities with appropriate collections personnel to ensure a positive Sponsor and donor experience.

5. Schedule education programs for Sponsor contact, recruitment committees, line volunteers and volunteer tele recruiters within assigned groups.

6. Maintain accurate records in the system to provide tracking and statistical data on Sponsor group performance.

7. Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity.

Scope

Individual contributor that works under close supervision.  Uses technical knowledge to solve routine types of problems.

Qualifications

Education: Bachelor's degree in marketing, sales, communications or related field required.

Experience: 1 year of related experience preferred or equivalent combination of education and related experience required.

Management Experience: N/A

Skills & Abilities: Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Good organizational skills and the ability to handle multiple priorities effectively are required. Excellent oral and written communications skills, including training and presentation skills is required. Responsible for providing own transportation for business purposes. A current valid driver's license and good driving record is required. Ability to work on a team.

Travel: Some travel may be required.

*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements

The duties are representative of the essential functions of the position.  Physical requirements are those present in normal office environment conditions.  Operational flexibility is required to meet sudden and unpredictable needs. May be required to travel to sites throughout the region to meet with potential donor groups. Ability to use a personal computer and applicable software for sustained periods of time.

COVERAGE AREA: Randolph County and some parts a little North and West

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

Medical, Dental Vision plans

Health Spending Accounts & Flexible Spending Accounts

PTO:  Starting at 15 days a year; based on FLSA status and tenure

Holidays:  11 paid holidays comprised of six core holidays and five floating holidays

401K with 5% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long Term

Service Awards and recognition

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.]]>