Faculty Group Practice Medical Assistant *Ambulatory Care Brooklyn Heights* - Military Veterans

NYU Langone Health

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter , and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Faculty Group Practice Medical Assistant.

The Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role is responsible for validating patient identifiers preparing patients and rooms for examination measuring and recording vital signs drawing blood and collecting other lab samples. The Medical Assistant is also responsible for administrative tasks such as scheduling appointments answering phone calls and performing data entry.

Job Responsibilities:

Escorts patients to exam rooms
Cleans and stocks exam rooms
Measures and records patient vital signs
Obtains and processes blood samples as per NYULH policy
Support quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
Promotes a positive patient experience
Communicates effectively with providers and administrative staff to escalate issues
Answers phone calls
Reviews and responds to basket messages
Follows up on Rx refill requests
Assists physician with patient intake amp; transcribing visit into EPIC
Performs other duties as needed

Clinical & Administrative Responsibilities
Completes necessary intake which includes obtaining patient vital signs and other tests within the defined scope of practice as needed
Follows guidelines for validating patient medical records when accessing and updating information including patient name and date of birth
Assists with maintaining patient flow to and from exam rooms and treatment areas Assists in escorting patients and specimens throughout the facility 
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
Communicates the functionality and purpose of MyChart to patients during intake
Ensures the appropriate translation services or equipment is in place before the start of the visit
Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy amp; procedure
Performs Point of Care testing such as EKG Glucose Testing and Pregnancy Test Urinalysis following organizational policy amp; procedure and with documentation of any required competency in place 
Preps the appropriate patient encounter ensuring that all relevant information for visit is up to date including bloodwork radiology images medications and past medical history
Reviews and imports any ldquo;Prepare for your Visit rdquo; nbsp; ldquo;Outside Information rdquo; and patient history prior to provider encounter
Works with the clinical team to ensure logbooks related to equipment specimen collection and other clinical safety measures are followed per FGP standards 
Supports best practice workflows for MIPS by updating medical records with patient vital signs and Histories Immunization Medical amp; Surgical nbsp; May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic 
Maintains patient privacy as it relates to HIPPA standards 
Handles appropriate patient calls and documents the outcome of all patient communications as needed Refers all clinical questions/concerns to RN/Provider

Assists with inbasket message management including any necessary tasks related to patient medical advice requests as per best practices
Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
Assists physicians with procedure and/or set up according to the specialty where necessary
Stocks exam/treatment rooms and/or supply closets with medical supplies linen and medical equipment as needed Effectively communicates as supplies need to be replenished 
Cleans and sterilizes designated equipment after use following organizational policy amp; guidelines and with documentation of required competency in place 
Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment 
Reviews appropriate downtime procedures as they relates to patient visits 
Completes annual competencies such as Fire Safety Hazardous Waste Medsled HIPPA compliance etc
Partners with administrative and clinical personnel to complete prior authorization medication refills and referrals related to patient continuity of care 
Assists with prescription refill requests by locating requested prescription in EMR identifying last patient visit and tasking RN LPN or Provider to evaluate set up and/or process for renewal
Accompanies physician into the exam room and transcribes history including history of present illness past medical and surgical history family and social histories medications and allergies physical exam laboratory and radiologic orders as dictated by the MD and document accurately the physician #39; 's encounter with the patient 
List all proper diagnoses and symptoms as well as follow-up instructions and prescriptions as dictated by the physician 
Documents patient orders including laboratory tests radiology tests medications etc 
Performs other duties as assigned

Patient Experience and Access

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission vision and values and promoting excellence in the patient experience during every encounter
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES Connect Align Respond Ensure and Sign Off
• Greets patients warmly and professionally stating names and roles and clearly communicating each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person by phone or via electronic messaging
• Proactively anticipates patient needs and participates in service recovery by applying the LEARN model Listen Empathize Apologize Resolve Notify and escalate to leadership as appropriate
• Share ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership i e ways to optimize provider schedules how to minimize delays increase employee engagement etc 
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles

Minimum Qualifications:
To qualify you must have a High School Diploma or the equivalent Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution such as American Association of Medical Assistant AAMA ; American Medical Technologies AMT ; National Center for Competency Testing NCCT ; National Healthcare Association NHA Competencies: Working knowledge of English is evident in verbal reading and writing abilities; other language an asset; demonstrated ability in computer skills Ability to complete multiple tasks efficiently and thrive in a teamwork environment which pursues a positive patient care experience.

Preferred Qualifications:
MA experience preferred EKG phlebotomy and venipuncture experience preferred

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York State Law on Salary Transparency in Job Advertisements. The salary range for the role is $55,616.08 - $56,550.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital needs. The salary range or contractual rate listed does not include bonuses/incentives, differential pay, or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here.