Design Operator (DesignOps) - Military Veterans

Takeda is on a journey to becoming a design-driven organization. To deliver on our goal to become the world’s most trusted digital biopharmaceutical company, Service Design will play a critical role.  

You will work in close partnership with teams across Takeda to use service design and design thinking techniques to improve the clarity of product roadmaps, help teams ideate novel solutions, and introduce new ways of working.  

In this role, you will lead the design operations and support design workshops and ongoing design initiatives for a global set of business partners and stakeholders across Takeda. We work across the organization to bring a human-centered design approach to some of Takeda’s most challenging areas. 

• Design Operations, planning and logistics for an internal design capability. 

• Operationalize the way the XD Labs teams work and find ways to improve our ops. 

• Build relationships with our business partners and technologists.  

• Support workshop and sprint preparation 

• Capturing workshop output and sharing it back to participants and other stakeholders. 

• Support user research efforts to understand customer needs. 

• Manage and oversee the integration, development, and performance of secondees and junior team members within the XD Labs team, ensuring they are aligned with project goals and receive the necessary support and mentorship for their roles

• 3+ years of Design Ops experience 

• Bachelor’s, or equivalent degree, in Design, HCI, or related field or equivalent professional experience within the design field. 

• Experience supporting experience design teams 

• Experience working in highly regulated industries, a plus.  

• Experience or understanding of Agile environments.  

What you’ll do:  

• Be human-centered: Advocate for the end-user through human-centered design methodologies (such as design research, service blueprinting, collaborative working sessions, rapid prototyping, etc.).  

• Create clarity: Visualize complex ideas into understandable concepts that evolve and enhance product and service experiences.  

• Bias towards action: Engage in portfolio prioritization to help set the strategy for the team.  

• Radical collaboration: Create and facilitate design-led workshops to engage and build alignment across different stakeholders, partners, and teams.  

• Storytelling: Radiate information and celebrate success and failure.  

• Be mindful of the process: Keep a critical eye on “how” we work, as well as “what” we are working on, and make improvements.  

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. 

U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.