Product Engineer I (Tucson, AZ, US, 85706) - Military Veterans
at Komatsu
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
We’re more than a company, and we’re a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.
The Company
Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We are more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.
Job Purpose
The AHS product is at the forefront of mining technology as one of the most cost-effective solutions for fleet management, delivering unrivaled safety and fleet optimization in complex mining environments without the requirement of a truck operator. Modular currently supports successful AHS operations in the US, Chile, Australia, and Canada, demonstrating Modular's ability to deliver high value, cutting edge solutions and outstanding support.
Reporting to the AHS Operations Supervisor, this role is responsible for supporting and maintaining the AHS Supervisory System, optimizing available resources, minimizing costs while maintaining quality standards, technical support, and a helpdesk.
If you consider yourself someone who can apply technical know-how to create practical solutions in a dynamic and team-oriented environment, this is a great opportunity to work side by side with some of the biggest innovators in the Mining technology industry.
Travel Requirements
- Up to 25%
Job Duties and Responsibilities
Each day will present you with new challenges and opportunities to test and grow your skills. As a Product Engineer with Modular, you’ll be responsible for:
- Providing technical support through tasks assigned in the Zendesk Ticketing System while complying with established Service Level Agreements.
- Providing 24/7 emergency support for Autonomous Systems sites and regional teams.
- Assisting in the deployment of the FrontRunner Autonomous System using internal documentation, standards, and outlined procedures.
- Updating internal deployment documentation (release notes, installation documentation, checklist procedures) through assigned tasks.
- Collaborating with various local and regional teams to provide support.
Required Skills
- Bachelor's degree in Engineering, Computer Science or STEM related field.
- One year of experience in troubleshooting, testing or similar technical duties, customer support.
- Ability to work well within a team.
- Ability to follow and write technical instructions.
- Provide solutions using critical thinking and problem-solving skills.
- Ability to travel up to 25%.
Desired Skills
- Experience in mining at an operational level.
- Experience in Dispatch® or another fleet management system at an operational and/or technical level will be highly advantageous.
- Networking fundamentals
- Linux experience
- Experience in virtualization solutions (ie VMWare).
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Tucson, AZ
Our purpose: Creating value through manufacturing and technology innovation to empower a sustainable future where people, businesses and our planet thrive together
Our values:
Ambition: With a ‘challenging spirit’ and without fear of failure, we innovate and always aspire to do more
Perseverance: Even when the work is difficult, we remain committed to our promises and reliably carry them through to completion
Collaboration: Creating value comes from teamwork, inclusion, respect, diversity and a win-win approach to all relationships
Authenticity: To earn and maintain trust, we always act with sincerity, integrity and honesty, and communicate transparently
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries.
The Komatsu North America Mining Distribution and Service group is a critical part of our Komatsu global organization. We, sell, install, service, provide parts and rebuild equipment, as well as provide digital solutions for our customers. In the United States, we have a presence in 16 states across the US with 30 primary sites. We have approximately 1,200 employees.
Our group supports field operations at the customer mine sites as well as shop operations at the Distribution and Service Centers. A large part of our workforce focuses includes technical trades.
SLQDC (Safety, Law, Quality, Delivery, and Cost) represents the order of priority for all Komatsu Employees when making decisions. Safety always comes first. In addition to Komatsu standards, our operations follow all OSHA (Occupational Safety and Health Administration), MSHA (Mine Safety and Health Administration), DOT (Department of Transportation), Customer, and all federal, state, and local guidelines.