Technology Senior Learning & Development Program Specialist - Military Veterans

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Senior Learning & Development Program Specialist within PNC's Technology Learning and Development team, you can sit in Pittsburgh, PA; Birmingham, AL; Downers Grove, IL; Brecksville, OH; Cleveland, OH; Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis.

As part of the technology learning and development team, you will be responsible for deploying technology training programs for the PNC technology workforce and across the firm. You will drive business impact through the delivery of a variety of learning experiences that enable employees to build in-demand skills, demonstrate strong performance, manage risk, grow the company, and grow their careers. You will assist in creating the learning strategy, create roadmaps, and work cross-functionally to deliver against PNC's technology priorities.

The LDPS Sr. should be:
* Innovative and creative with ability to use data to drive decision making
* Knowledgeable on training and developing employees
* Good communication skills incl. presentation skills
* A detail-oriented project manager with an agile mindset
* A strong cross-functional teammate
* Experienced in technology as a developer, software engineer, or data scientist
* Experienced with risk management, fraud, cyber security, or operations

The ideal candidate will have knowledge with, but not limited to:
* Data
* Coding languages
* Artificial Intelligence & Generative AI
* Process improvement
* Technology training
* Microsoft Tools, incl. SharePointJob Description

• Designs, implements, evaluates, and maintains an organization's learning programs or initiatives. May be held accountable to train and coach other members of the team.
• Create and maintain program or initiative resources, including task lists, communication plans, facilitator guides, measurement templates, and program portals.
• Manage the design or implementation of programs or initiatives, including coaching others on how to execute on program task lists and other resources. Monitor the program or initiative experience to determine efficiency and effectiveness, and recommend areas of improvement to achieve and deliver higher quality programs or initiatives.
• Partner with T&D Staff and Business Unit Managers to identify content changes, design, and maintain up-to-date program or initiative content. Communicate any changes in content to all program or initiative stakeholders.
• Execute the program or initiative measurement strategy, including synthesizing measurement from each cohort for reporting to business partners, T&D Staff, and other stakeholders, as appropriate.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsBusiness Trainings, Content Curation, Customer Needs (Inactive), Facilitation, Learning and Development (L&D), Learning Management, Needs Assessment, Strategic Planning, Training EvaluationsCompetenciesManaging Multiple Priorities, Problem Solving, Project Management, T&D: Trends and Directions, Training And Development, Training Evaluation, Training Needs Analysis, Training Programs ManagementWork ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $49,500.00 - $89,100.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 10/08/2024, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

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Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits SummaryDisability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include 'accommodation request' in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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